Elevate customer satisfaction as the Leader of Customer Experience at Bombardier's SOS Shop in Saint-Laurent. Drive strategic initiatives and manage a talented team dedicated to excellence. This role reports directly to the SOS Shop director and requires expertise in program management and customer relations. You’ll lead a team focused on delivering critical parts to manufacturing sites and ensuring customer satisfaction. The position emphasizes continuous improvement and strong leadership while handling HR responsibilities and financial forecasting.

Key Responsibilities
• Lead a team to deliver critical parts efficiently
• Develop long-term strategy for Defense division growth
• Supervise invoicing and account management
• Coordinate priorities with internal functions
• Coach team for talent development and satisfaction

Requirements:
• Bachelor’s degree in business or engineering
• Minimum of ten years in program management
• Mastery in customer satisfaction initiatives
• Bilingual in English and French
• Robust leadership and communication skills Use your management skills to foster excellence and customer engagement in Bombardier's aerospace environment.

📌 Leader, Customer Experience at Bombardier (St-Laurent-de-l'Île-d'Orléans)
🏢 Bombardier
📍 St-Laurent-de-l'Île-d'Orléans