Cloud telephony and AWS expertise define this Senior Operational Engineer prospect with Sun Life’s Contact Centre Infrastructure Operations team. Design and support communication platforms.

As a senior technical contributor, you will modernize enterprise telephony through Microsoft Teams Telephony and Amazon Connect. The work combines solution design, operational excellence, and technology modernization within regulated financial services. Collaborate with stakeholders, architects, engineers, and operations teams on scalable, secure solutions.

Key Responsibilities:

- Plan and execute migrations to Microsoft Teams Telephony
- Design cloud infrastructure and telephony solutions
- Support Amazon Connect and AWS services operationally
- Contribute to DevOps, automation,



and platform monitoring
- Participate in incident response and change management

Requirements:

- Bachelor’s degree or equivalent relevant industry experience
- Three to five years designing cloud-based technology solutions
- Two-plus years supporting AWS and enterprise telephony platforms
- Experience with AWS Lambda using Python
- Knowledge of cloud architecture, ITIL, Agile, and DevOps

Apply senior cloud telephony engineering expertise across AWS, Microsoft Teams Telephony, and Amazon Connect modernization initiatives.

📌 Senior Cloud Telephony Engineer (London)
🏢 Sun Life Assurance Company of Canada
📍 London