Residential Leasing Representative### Residential Leasing RepresentativeApply: In office: Toronto, ON: Full time: Posted Today: REQ543374JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.# Leasing Consultant ## About JLLWe're JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by combining world-class services, advisory, and technology to our clients. We are committed to hiring the best, most talented people, and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. ## Position OverviewJLL is seeking a motivated and customer-focused Leasing Consultant to join our property management team. In this role, you will be the primary point of contact for prospective residents, guiding them through the leasing journey while contributing to the overall marketing, leasing, and resident relations strategy at the property. The ideal candidate combines strong sales instincts with genuine relationship-building skills and thrives in a fast-paced, people-first environment. ## What This Job Involves### Marketing and LeasingYou will perform the overall leasing and resident relations function at the property, evaluating and monitoring key metrics including vacancy, sales, renewals, move-ins, move-outs, notices, and rescinded notices. You will train, mentor, and support part-time and support staff at the property, and collaborate with the Leasing and Resident Experience Manager, Marketing, and Property Management teams to develop and implement sales and marketing plans.
Day-to-day, you will market and show available suites to prospective residents, managing the presentation of application forms to Property Management for approval. You will keep advertising, media channels, promotional programs, and signage current and accurate, and maintain the customer database to ensure all leads are responded to and all traffic is documented appropriately.
A comprehensive knowledge of the property is essential. You will be expected to know suite types and layouts, common areas, amenities, and value-added services, acting as a subject matter expert for colleagues across departments. You will coordinate with Property Management to ensure suites are delivered on time and as promised, and you will conduct move-in inspections and orientations with new residents.
You will contribute to content creation for the property's social media channels and other web-based marketing initiatives, which may include blogging and drafting responses to public inquiries for approval. Staying current on competitive buildings through quarterly market surveys will inform your feedback and recommendations on rental rates, promotions, and market conditions aimed at maximizing property revenue. You will also build and maintain relationships with community organizations and local businesses that enhance the resident experience and drive traffic to the property.### Resident Relations and Customer ExperienceYou will organize resident engagement and retention events tailored to your target market, with the goal of building lasting relationships with residents. You will also contribute content to the property's quarterly newsletter.### Reporting and AdministrationReporting on vacancy, traffic, and other key metrics will be a weekly responsibility. You will ensure timely and accurate completion and entry of all leasing documentation, including application forms, tenancy agreements, renewal agreements, and supporting documentation.### Customer ServiceMaintaining strong resident relations is central to this role. You will address and document resident complaints and any building emergencies that occur during and outside regular office hours, and you will support broader efforts to ensure resident satisfaction through prompt service, ongoing communication, and consistent follow-up. ## Sound Like You? To Apply, You Need To HaveYou bring one to three years of relevant experience in leasing, real estate, property management, rental housing, or a customer-facing sales environment, ideally with prior exposure to residential rental properties or housing-related sales.
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📌 Residential Leasing Representative (Toronto)
🏢 Jones Lang LaSalle
📍 Toronto