Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting‑edge technology.

Your Role: At the Heart of the Chain

Main Responsibilities

1. Strategic Partnership & Business Alignment

- - Identify mutually beneficial opportunities that support IDC sustainability, operational excellence, customer experience and Intelcom’s delivery capacity.
- - Advise regional leadership on IDC partnership trends, risks and opportunities.
- - Represent IDC perspectives objectively in internal discussions while ensuring alignment with Intelcom’s strategic priorities and operational requirements.

2. Capacity Planning & Partner Development

- - Collaborate with Operations and Procurement to assess future delivery requirements, identify capacity gaps and support capacity‑planning strategies in assigned markets.
- - Find current potential IDC’s and guide them through the selection and contracting process and onboarding phase (in collaboration with IDC compliance team)
- - Provide input into IDC selection, onboarding and development strategies based on operational and customer needs.
- - Support IDC scalability by identifying performance or capability gaps and recommending tailored development solutions.
- - Support IDC’s with planning and confirming capacity of adequate vehicles and drivers and ensure IDC’s delivery on committed capacity including ramping up and down.

3. Partner Relationship, Communication & Engagement

- - Build and maintain trusted, professional relationships with IDC partners and internal stakeholders. Maintain rigorous monitoring of IDC KPIs and compliance.
- - Adequately document their interventions and action plans.
- - Ensure proactive communication with partners.
- - Execute IDC performance reviews / QBR’s as per company policy and that follow up actions are realized or escalated as per company policy
- - Maintain regular and transparent communication with IDCs regarding policies, tools, services, operational expectations and information sessions.

- - Establish two-way communication by gathering partner feedback and sharing relevant insights with internal stakeholders.
- - Address partner questions, concerns and grievances constructively, using negotiation, mediation and conflict‑resolution skills.
- - Represent Intelcom’s values and partnership approach consistently across all interactions.

4. Field Engageme nt , Performance & Operational Insight

- - Maintain regular engagement with delivery stations, frontline teams and IDC partners to understand operational realities.
- - Review relevant performance indicators and field observations to identify risks, recurring issues and improvement opportunities.
- - Translate field insights into practical recommendations for regional Operations and other internal stakeholders.
- - Support station teams in identifying opportunities to strengthen collaboration with IDCs.
- - Work with IDCs and Operations to develop appropriate action plans and monitor agreed follow‑up actions.
- - Challenge IDC’s on quality and capacity gaps and support them in finding relevant solutions; ensure training materials and IDC management tools are available and used
- - Leverage IDC Business Reviews to formalize improvement and development actions and their successful completion or need for escalation
- - Strong report‑writing skills, with the ability to produce comprehensive analyses, executive summaries, and strategic, solution‑focused recommendations.

5. Change Enablement & Adoption

- - Support IDCs through policy changes, new technologies, operational initiatives and performance‑improvement plans.
- - Communicate to, and train IDC’s on compensation policies and tools, route productivity and driver compensation models
- - Ensure that IDCs understand applicable performance KPIs, compensation plans, tools, procedures and operational expectations.
- - Promote the appropriate adoption and use of Intelcom tools and processes.
- - Build understanding and commitment by communicating the purpose, expected benefits and impact of changes.
- - Identify implementation challenges and escal

6. Compliance & Risk Management

- - Identify potential contractual, operational and compliance risks affecting IDC partnerships.
- - Communicate areas of non‑compliance clearly and recommend appropriate mitigation or corrective actions.
- - Follow up with IDCs and internal stakeholders until agreed corrective actions have been completed.
- - Apply the esta

📌 IDC Business Partner (Moncton)
🏢 Intelcom Courrier Canada
📍 Moncton