Lead client safety strategy at VHA Home HealthCare using safety science and systems thinking across Ontario healthcare services. This is a permanent full time position.

Reporting to the Director of Quality, the Client Safety Program Lead provides organization-wide leadership for VHA’s Client Safety Program. The position develops, implements, evaluates, and improves safety frameworks, policies, and practices. It also supports learning from safety events and aligns priorities with strategic direction, regulatory requirements, and Accreditation Canada standards.

Key Responsibilities:

- Lead client safety program development, implementation, evaluation, and improvement
- Establish safety priorities, goals, indicators, and work plans
- Chair VHA’s Client Safety Committee and lead governance
- Oversee incident reporting, review, analysis, follow-up, and learning
- Coordinate Accreditation Canada Required Safety Practices readiness

Requirements:

- Master’s degree in a health-related field or equivalent
- Recognized patient or client safety certification required
- Minimum five years’ progressive healthcare safety experience
- Experience leading organizational safety programs and incident reviews
- Knowledge of human factors and high-reliability principles

Bring client safety leadership, analytical skills, and systems thinking to VHA’s organization-wide quality improvement work.

📌 Client Safety Program Lead Healthcare (Canada)
🏢 Canadian Inclusion
📍 Canada