Shape IDC partnerships with Intelcom | Dragonfly through strategic alignment, capacity planning, and performance management. Regular travel is required.

This IDC Business Partner role connects external delivery partners with regional leadership and operational priorities. You will manage relationships, assess delivery capacity, monitor KPIs, and support partner development. The work also includes negotiation, conflict resolution, compliance follow-up, and change adoption across assigned markets.

Key Responsibilities:

- Identify opportunities supporting sustainability, operations, customer experience, and delivery capacity
- Assess capacity gaps and support planning with Operations and Procurement
- Guide current IDCs through selection, contracting, and onboarding
- Conduct performance reviews and monitor corrective actions
- Support policy, technology, and performance-improvement changes

Requirements:

- Bachelor’s degree plus six years of work experience
- Three to five years managing external partners, contractors, or vendors
- Experience using KPIs and business intelligence dashboards
- Negotiation, conflict-resolution, and stakeholder-engagement experience
- Willingness to travel regularly; French and English preferred in Quebec

Apply partnership management, operational insight, capacity planning, and mediation skills to strengthen Intelcom | Dragonfly delivery networks.

📌 IDC Business Partnership Manager (Moncton)
🏢 Intelcom Courrier Canada
📍 Moncton