Director of Quality & Continuous Improvement

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line‑up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary

Mircom is seeking an experienced and dynamic Director of Quality & Continuous Improvement to lead and oversee all aspects of quality across the organization, including product design and development, manufacturing and testing, supply chain, sales, service, and corporate processes. Reporting directly to the President & CEO, this senior leadership role carries an enterprise‑wide mandate to ensure that our products and services meet the highest quality standards and regulatory requirements. The ideal candidate will have extensive experience in quality management, deep expertise in ISO standards and continuous improvement methodologies, and a strategic mindset to drive the company's quality objectives forward while fostering a culture of excellence throughout the organization.

Key Responsibilities

Organizational Quality Leadership

- Develop and implement a comprehensive quality management strategy that covers all facets of the organization, including product design, development, manufacturing, testing, sales, service, and corporate functions, with an unwavering emphasis on safety.
- Maintain and continuously strengthen ISO 9001 compliance and maturity toward world‑class quality standards, ensuring that quality practices align with organizational growth and Mircom's mission to deliver best-in-class solutions
- Own and continuously mature the Quality Management System (QMS) across all departments to ensure a consistent, rigorous, and holistic approach to quality assurance.
- Integrate Six Sigma, Lean, and other continuous improvement methodologies to systematically reduce defects and enhance overall product quality.
- Support process improvement and automation initiatives to reduce variabilities and enhance manufacturing processes, anchored to key performance indicators including Cost of Poor Quality, Scrap Rate, First Pass Yield, Return Material Authorization rate, and Customer Satisfaction scores.

Leadership

- Lead and manage the quality team, providing expert guidance on quality tools and techniques, mentorship, support, and training to ensure high performance and professional development.
- Prepare and present transparent, data-driven quality reports to the President & CEO and senior management, highlighting key performance indicators, quality improvement initiatives, and recommendations.
- Manage and strengthen cross‑functional relationships with stakeholders across product management, product development, operations and sales; serve as the voice of quality at the senior leadership level.
- Challenge the status quo, negotiate quality objectives, and communicate progress toward continuous improvement goals with transparency and confidence.
- Establish a framework for resolving quality‑related problems quickly and efficiently, ensuring that root causes are rigorously addressed and preventive actions are systematically implemented.
- Use data analytics to monitor key quality metrics, identify trends, and drive evidence‑based continuous improvement initiatives.

People Development

- Mentor and support team members to foster a culture of quality, accountability, and continuous improvement.
- Develop and deliver comprehensive training programs to enhance team skills and knowledge in quality management, defect data analysis, root cause and corrective action (RCCA), and continuous improvement methodologies.
- Invest in ongoing training programs for cross‑functional staff to ensure adherence to quality standards and foster a sustained culture of continuous improvement.

Compliance

- Ensure rigorous adherence to regulatory requirements and industry standards through comprehensive auditing processes, with a strong focus on ISO compliance.
- Plan, execute, and oversee internal and external audits to assess compliance with quality standards and identify areas for improvement.
- Develop and implement inspection and audit strategies to ensure comprehensive, systematic coverage of all manufacturin

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