Own recurring client relationships remotely at Blacksmith Agency, using account management and commercial judgment to retain and grow marketing-led brands.

As a Client Partner, you manage an established book within a remote digital agency. You will oversee retention, renewals, expansion, and client communication. Your work spans paid media, SEO, CRO, and web, coordinating strategists and delivery teams so clients receive one explicit voice.

Key Responsibilities:

- Own retention across an established recurring client book
- Monitor relationships, renewals, and early account warning signs
- Find and sell additional projects within client accounts
- Carry a seven-figure annual retention and upsell quota
- Coordinate strategists and delivery teams for clear communication

Requirements:

- Agency account management experience is required
- Experience in marketing, digital, creative, or advertising agencies
- Proven client retention and expansion results with explainable numbers
- Comfort carrying a quota
- Clear, calm communication with senior client stakeholders

Apply your agency account management, retention, and upselling experience as Blacksmith Agency’s remote Client Partner.

📌 Agency Client Partner Account Manager (Edmonton)
🏢 Blacksmith Agency
📍 Edmonton