Requisition # 2455671

Job Location Canada-British Columbia-Burnaby

Job Stream Health Insurance

Job Type Permanent,Full time

Salary/Rate $76,116.00-$90,864.00/Year

Number of Positions 1

Start Date of Employment ASAP

Posting Date 16-Oct-2026

Travel Required Not Required

Educational Requirements Bachelors Degree

Languages Required English

Job Description

Job Description

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

- Work-life balance with flexible working hours of 7 hours per day, Monday to Friday (i.e., 35 hours per week).
- Paid vacation starts at 3 weeks per year, and increases with years of service.
- Hybrid work environment (i.e., a combination of work from office and work from home days).
- Generous benefits, including extended health, dental, and life insurance; these benefit premiums are 100% paid by PBC.
- Company pension contributions after 1 year of service.
- Education allowance up to $1,000 per calendar year.
- Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program

About the Position

- We are searching for 1 permanent Senior Specialist, Continuous Improvementto support our Continuous Improvement team.
- This position is unionized and part of the CUPE 1816 Bargaining Unit. This position is paid at hourly rates and receives wage increases in accordance with the Collective Agreement. The wage for this position is: $6,343 per month to start (equivalent to $76,116 per year) and then progressing up to $7,572 per month (equivelant to $90,864 per year).

Job Summary

Under the general supervision of the Manager, Continuous Improvement (People & Operations), the Senior Specialist, Continuous Improvement serves as the enterprise expert for continuous improvement methodology, portfolio prioritization and value realization. Operating as a strategic player-coach, this role bridges corporate strategy and execution by owning the enterprise continuous improvement framework, setting design standards and ensuring initiatives are aligned with ePMO to deliver measurable outcomes.

The Senior Specialist, Continuous Improvement leads high-impact, cross-functional transformation and process optimization initiatives while actively mentoring, coaching and upskilling other team members in Lean methods, root cause analysis and digital/automation enablement. This role is critical in shifting the enterprise structure culture from reactive troubleshooting to structured, proactive improvement at scale. This role offers the opportunity to shape and scale an enterprise-wide continuous improvement capability that directly improves operational performance, customer/member experience, and transformation outcomes. The successful candidate will work across business, technology, change management and ePMO partners to turn operational pain points into prioritized, measurable improvement initiatives that deliver sustainable value.

Job Duties:

- Establishes, maintains and scales enterprise-wide continuous improvement frameworks, tools, templates and future-state process mapping protocols to ensure organizational consistency.
- Partners closely with the ePMO and business unit leaders to intake, prioritize, and translate operational issues into structured, high-level transformation backlogs.
- Owns data driven value measurement by setting robust baseline metrics, tracking error rates or cycle times and establishing benefits realization tracking for each initiative.
- Directly manages and executes complex, end-to-end cross-functional transformation initiatives across critical value streams (e.g., Claims, Product and Group Services).

Operational Integration and Enablement

- Partners with functional leadership to ensure operational improvements are deeply embedded into day-to-day operations without disrupting core delivery cadences.
- Collaborates cross-functionally across Claims, Group Servies, Human Resources and other departments to maintain enterprise-wide thinking and secure frontline buy-in for operational change

📌 Senior Specialist, Continuous Improvement (Burnaby)
🏢 Brainhunter Systems
📍 Burnaby