Disability Management and Claims Advisor

Job Title

Disability Management and Claims Advisor

Competition Number

2026-00227

Posting Open Date

10-26-2026

Posting Close Date

11-23-2026

Job Location

City Hall

Department/Division

Employee Development Safety & Health

Job Family

Excluded/Management

Job Category

Human Resources

Job Description

DISABILITY MANAGEMENT AND CLAIMS ADVISOR

Temporary Full Time – Three Year Term - (Exempt)

About Us

One of BC’s Top Employers, the City of Coquitlam offers meaningfulcareer opportunities to make a difference within the local community. As one ofBritish Columbia’s largest and most dynamic municipalities, Coquitlam is hometo a diverse and rapidly evolving community of more than 170,000 residents.Located in the heart of Metro Vancouver, Coquitlam combines establishedneighbourhoods, emerging urban centres, rapid-transit connectivity andsignificant new community development with extensive parks, trails and naturalareas. The City is experiencing substantial growth and transformation whilecontinuing to focus on thoughtful city building, sustainable service deliveryand an exceptional quality of life. Our brand is built on managing ourresources in a responsible and sustainable manner while supporting a vibrant,growing regional urban centre. We envision a bright future in Coquitlam that wehope includes you.

Supporting that work means supporting our people. Our Health and Safetyteam brings together professionals committed to preventing injuries, supportingrecovery and helping employees return safely to meaningful work. With anestablished disability management program and strong leadership support,



weoffer an opportunity to apply your expertise where your contribution will bevalued.

About You / What WeAre Looking For

You know that effective disabilitymanagement takes technical expertise, sound judgment and strong relationships.You can work through a complex claim, identify practical return-to-work optionsand bring people together around a clear plan. You approach sensitiveconversations with empathy and confidence, balancing employee recovery withoperational needs and the City’s responsibilities as an employer.

We are seeking an experiencedDisability Management and Claims Advisor for a three-year temporary full-time opportunityfocused on occupational WorkSafeBC claims. You will manage workplace injury claimsfrom initial reporting through resolution, coordinate modified duties andgradual return-to-work plans, and represent the City’s interests in complexclaims matters.

Working within our Health and Safetyteam and alongside Human Resources colleagues, you will build relationshipswith employees, supervisors, managers, union representatives, healthcareproviders and WorkSafeBC. You will also contribute to early intervention andprevention initiatives that strengthen our approach to workplace injurymanagement.

Reporting to Manager of Health andSafety, this role offers the opportunity to take ownership of a specializedportfolio while drawing on the support of an experienced,



cooperative team.

Main Responsibilities

- Manageoccupational WorkSafeBC claims, including reporting, reviewing claiminformation, preparing employer submissions and monitoring decisions and claimprogress.
- Develop,implement and monitor individualized modified duties and gradual return-to-work plans in collaboration with employees, leaders, healthcare providers andWorkSafeBC.
- Maintainregular follow-up to identify barriers, adjust plans and support safe, timelyand sustainable returns to work.
- Reviewclaims decisions and prepare evidence-based requests for relief of costs,review submissions and appeals, as appropriate.
- Providepractical advice to managers, supervisors and employees on occupationaldisability management, accommodation and return-to-work processes.
- Maintainaccurate, confidential case records and monitor claims activity to identifytrends and opportunities for improvement.
- Contributeto the ongoing development and administration of the City’s occupationaldisability management program.
- Supportrelated early intervention, prevention and employee education initiatives incollaboration with the Health and Safety team.

MinimumQualifications

- An undergraduate degree in a related field.
- A minimum of three years of direct experience managing WorkSafeBC claims, including occupational disabilitymanagement and return-to-work cases.
- Strong knowledge of WorkSafeBCclaims processes, the RehabilitationServices & Claims Manual, and relevant legislation and policies.
- Experience developing and coordinating modified work arrangements and gradual return-to-work plans.
- Experienc

📌 Disability Management and Claims Advisor (Coquitlam)
🏢 Coquitlam
📍 Coquitlam