Lead service design for Ontario government services as a Senior UX Designer onsite in Toronto, using research and accessible interaction patterns.

Procom seeks a Senior UX Designer for a 10-month Government Services assignment. You will design enterprise platform features and onboarded services for Ontario businesses. The work emphasizes user-centered service design, complex transactional services, and inclusive experiences.

Key Responsibilities:

- Lead design for complex transactional services
- Develop journeys, blueprints, wireframes, and prototypes
- Conduct research, usability testing, and design validation
- Apply enterprise design systems and accessible interaction patterns
- Support implementation through specifications and design reviews

Requirements:

- Experience leading complex transactional service design
- Knowledge of AODA and WCAG requirements
- Experience researching diverse user groups
- Excellent visual, written, verbal, facilitation, and presentation skills
- Ability to work onsite five days weekly in Toronto

Use service design, research, accessibility, and validation expertise to shape practical government service experiences for Ontario businesses.

📌 Senior Service Designer Toronto
🏢 Procom
📍 Toronto