Support Universal Credit customers as a DWP Work Coach in Grimsby, using empathetic coaching and sound judgement to guide employment progress.

This permanent, full-time Executive Officer role serves customers face to face, digitally, and by telephone. You will support people claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance, and Income Support. Your work helps customers job search effectively, access suitable vacancies, and receive appropriate support.

Key Responsibilities:

- Provide support to customers claiming working age benefits
- Advise customers on effective digital job search actions
- Match customers with suitable vacancies and opportunities
- Build trusting relationships that encourage and motivate customers
- Manage your caseload and make timely support decisions

Requirements:

- Customer-focused approach with empathy and compassion
- Sound judgement when supporting challenging customer circumstances
- Ability to communicate face to face, digitally, and by telephone
- Commitment to Equality Act 2010 duties and accessible services
- Willingness to develop local employment chance knowledge

Bring coaching, customer service, and decision-making skills to help DWP customers find, stay in, and progress in work.

📌 DWP Universal Credit Work Coach (Grimsby)
🏢 Government Recruitment Service
📍 Grimsby