Elevate your IT career with Redox as an IT Helpdesk Support Officer. Join our Minto team to enhance your skills supporting hardware and software systems while enjoying a flexible work environment. At Redox, we're seeking a motivated individual to provide IT support in our head office located in Minto, South-West Sydney. In this role, you’ll collaborate with skilled IT professionals while gaining hands-on experience with cutting-edge Microsoft technologies. Your responsibilities will include troubleshooting hardware and software issues, managing helpdesk requests, and contributing to IT projects.

Key Responsibilities
• Answer incoming calls and monitor IT helpdesk support queues
• Triage and troubleshoot support requests effectively
• Log, update,



and close tickets in Zendesk system
• Perform user adds/moves/changes in various IT systems
• Write technical documentation and How-To Guides

Requirements:
• Minimum 1 year IT helpdesk experience
• Tertiary qualifications in IT or relevant certifications
• Solid knowledge of Microsoft platforms and technologies
• Robust problem-solving and communication skills
• Ability to work both independently and in a team Take the next step in your IT career with Redox’s supportive and innovative workplace.

📌 IT Helpdesk Support Officer at Redox (Minto)
🏢 Redox
📍 Minto