Lead guest services with transaction accuracy and customer care at Pilot Company as a full time team member. Support a busy travel center shift.

This Lead Guest Services Team Member processes merchandise and fuel transactions while guiding one-to-two cashiers. The position requires retail operations knowledge, customer service skills, and comfort using calculators, computers, and other equipment. It also supports a customer-focused culture across travel center functions.

Key Responsibilities:

- Lead cashiers processing cash, credit, and debit transactions
- Complete end-of-shift reports and closing procedures
- Schedule breaks and assign team member placements
- Resolve guest complaints and communicate issues to management
- Assist with stocking, coffee, deli, showers, and restrooms

Requirements:

- Previous retail operations experience or working knowledge
- Exceptional customer service and customer-focused approach
- Proficiency with calculators, computers, and other equipment
- Ability to interact with team members, customers, vendors, and representatives
- Flexibility for nights, days, weekends, and holidays

Use retail operations, transaction processing, and customer service skills to lead shifts and support guests at Pilot Company.

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📌 Lead Guest Services Cashier (Sherwood Park)
🏢 Pilot
📍 Sherwood Park