Deliver personalized skin care service at Kiehl’s Since 1851 while applying product knowledge and building lasting customer relationships. Support clients on the sales floor through informed recommendations.
As a Kiehl's Skin Pro, you will provide superior customer service and develop relationships that encourage repeat business. You will identify client needs, explain product features and benefits, demonstrate application techniques, and follow the brand’s service flow. Customer service experience is required, while retail or cosmetic experience is preferred.
Key Responsibilities:
- Deliver a best-in-class customer experience
- Identify client needs and recommend appropriate products
- Demonstrate product knowledge and application techniques
- Follow up with clients through calls and emails
- Generate sales through link-selling and cross-selling
Requirements:
- Customer service experience
- Retail or cosmetic experience preferred
- Robust communication and analytical skills
- Basic computer skills
- Flexible availability, including nights and weekends
Build customer relationships through personalized service, product expertise, sales techniques, and client follow-up as a Kiehl's Skin Pro.