Welcome GoodLife Fitness Members as a Customer Service Representative (Motivator) while supporting front desk service, sales, and positive club experiences.
This customer-facing role is central to Member and Potential Member interactions at GoodLife Fitness Clubs. You will greet arrivals, manage check-ins, answer calls, address questions, and support fitness goals. The position also requires knowledge of memberships, club services, systems, Fit-Fix and Cardio machines, plus robust communication and computer skills.
Key Responsibilities:
- Greet Members and Potential Members warmly upon arrival
- Check Members in and direct scheduled or walk-in visitors
- Answer calls within three rings and book appointments
- Resolve Member questions, concerns,
updates, and service requests
- Complete Fit-Fix Starter sessions, cleaning, and Club runs
Requirements:
- CPR-A and AED Certification
- Smart Tan certification within three months of employment
- Knowledge of the fitness industry
- Excellent written, verbal, and customer service skills
- Computer proficiency; previous sales experience is an asset
Use your approachability, customer focus, and fitness knowledge to make every GoodLife Fitness Club interaction positive.