Use bilingual customer service skills as a Transat Call Center Agent, answering travel calls through a hybrid Montreal work model.

Transat seeks a Call Center Agent to support customers and travel agents with reservations and flight changes. You will promote travel products, assist website navigation, and deliver attentive service through listening, empathy, and professionalism. Personalized training supports product and system knowledge.

Key Responsibilities:

- Answer incoming customer and travel agent calls
- Handle reservations and flight changes
- Promote seats, baggage, insurance, and special services
- Support customers navigating Transat websites
- Provide empathetic, qualified customer service

Requirements:

- At least one year of call center experience
- Bilingual French and English, spoken and written
- Comfort with computer tools and various systems
- Customer service excellence
- Travel experience is an asset

Bring bilingual communication, call center experience, and travel service skills to Transat customers and agents in Montreal.

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📌 Transat Bilingual Call Center Agent (Ottawa)
🏢 Air Transat
📍 Ottawa