Deliver outstanding customer service for Swan Plumbing, Heating, and Air Conditioning while managing inbound calls and booking appointments. Work in a professional office workplace using phones and computers.

As a Client Services Representative, you will engage clients promptly, resolve concerns, and support seamless experiences. The work emphasizes call handling, critical thinking, accurate typing, and knowledge of plumbing and HVAC services. One to three years of call center experience is preferred.

Key Responsibilities:

- Receive high-volume inbound calls and make outbound client calls
- Book appointments at a high conversion rate
- Identify requests, provide solutions, and de-escalate concerns
- Record detailed client interactions while minimizing hold times
- Follow call flows, scripts, productivity standards, and quality goals

Requirements:

- One to three years of call center experience preferred
- Accurate talking and typing skills at least 45 words per minute
- Ability to manage multiple priorities in fast-paced environments
- Strong judgment and critical thinking skills
- Microsoft Suite proficiency; SERVICE TITAN experience is a plus

Apply your client service, appointment booking, and problem-solving skills with Swan Plumbing, Heating, and Air Conditioning.

📌 Client Services Call Center Representative (Quinte West)
🏢 SWAN Denver
📍 Quinte West