Order Management & Logistics - Junior Associate

Job Category : Business Development

Requisition Number : ORDER

- Full-Time
- In office

Locations

Showing 1 location

Head Office
Toronto, ON M2P2A9, CAN

Description

Duties & Responsibilities:

- Manage end-to-end sales order processing and specification entry in NetSuite, ensuring accurate data tracking and alignment with client specifications.
- Monitor inventory control, production plans, and lead times across all product lines to provide proactive timeline updates to customers and internal sales teams.
- Prepare sales invoices, inform clients of pricing and deposit requirements, process payments, and distribute transaction receipts.
- Build and maintain collaborative relationships with customers, logistics partners, and vendors to ensure exceptional customer satisfaction throughout the order lifecycle.
- Collaborate with planning and production teams to strategically manage orders, stock transfers, and intercompany inventory replenishment,



optimizing warehouse space and maintaining ideal inventory levels to support Pliteq's mission of diverting scrap tires from landfills into high-performance building materials.
- Evaluate landed pricing, carrier performance, and lane rates to ensure freight cost efficiency and overall business profitability.
- Organize direct-to-customer and warehouse freight shipments, including generating quotes, packing slips, customs documentation, and booking carriers.
- Manage international and domestic logistics operations, coordinating pickup schedules, container bookings, customs brokerage, and CARM compliance.
- Log customer service activities and key metrics in NetSuite to support business development managers (BDMs/BDEs) and drive organic sales growth with existing accounts.
- Review and process Field Complaints (FCs), Return Merchandise Authorizations (RMAs), and Credit Memos in NetSuite.
- Maintain vendor records by requesting updated insurance or resales certificates, reference documentation, and

📌 Order Management (Toronto)
🏢 Pliteq Flooring
📍 Toronto