Work

Location:
London, Ontario, CanadaHours:37.5Line of Business:Technology SolutionsPay Details:$47,200
- $66,600 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description
Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.
KEY ACCOUNTABILITIESCUSTOMERProvide courteous, efficient, and skilled customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditionsEnsure change activities are performed on time, minimizing risk to the service/business environmentMonitor resources to ensure availability associated with business applications and technologyIdentify, resolve, or escalate service delivery issues and/or complaintsMaintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recoveryMaintain proficient knowledge of technology components, applications, clients/customers and business servicesPrioritize activities to ensure time invested is appropriate to the availability impactProvide seamless integration of activities and processes, recognizing system interdependenciesAct as an information source to colleagues, business partners and clients/customersEnsure prompt and timely updates to service issues, and follow through on outstanding problemsSHAREHOLDERDeliver and maintain accurate reports and documentationFollow established procedures and standardsFollow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)Maintain a secure work environment and ensure adherence to notification and escalation processesCommunicate effectively within the team relative to service issues and scheduled changesRecommend improvements and enhancements to internal departmental processesComply with well-defined enterprise technology delivery practices and standards and project management disciplinesEMPLOYEE / TEAMWork effectively as a team, supporting other members of the team in resolving critical service issuesPrioritize and manage own workload in order to deliver quality results and meet timelinesSupport a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Participate in knowledge

📌 IT Operations Analyst I (London)
🏢 TD Bank Group
📍 London