Make TourRadar your next adventure

TourRadar has been revolutionizing the travel industry since 2010. Our Adventure Booking Platform offers the world’s largest selection of multi-day organized adventures worldwide, connecting travelers and travel agents to 2,500+ operators, and offering 50,000+ organized adventures in more than 160 countries.

We are a team of adventurers hailing from more than 50 countries. We are dedicated to fostering an workplace where all team members are respected, valued, and where every voice matters. We are united by our vision to enrich the world through organized adventures and we can only do that with great colleagues.

Working at TourRadar isn’t just a job. It’s a true adventure, one where you can change the way people experience the world through travel.

We are currently looking for a travel enthusiast to join our team in Toronto as a Customer Support Agent on a full-time basis.

What your adventure will look like:

Our Customer Support Team understands how important it is to have peace of mind when you’re planning and undertaking your next adventure. This is why we pride ourselves on having a team that is available to our customers 24/7 providing advice and support to travelers and operators alike via live chat, email and telephone. We are a close-knit team that values solution-oriented people who are passionate about what TourRadar does and about making sure our customers gain the full benefit of what we have to offer. By providing excellent support to all those within our ecosystem, we ensure that TourRadar remains best in class in the multi-day adventure industry.

Your responsibilities:

- Drive bookings through expert consultation: Connect with travelers via phone, live chat, and email to guide them from consideration to confirmation - everything is done online
- Own the sales conversation: Move customers down the sales funnel with confidence,
answering questions and removing objections for prospects who have found a tour or are
exploring options
- Solve problems without waiting for answers: If a customer question doesn't have an obvious
answer, you think on your feet, dig into resources, and find the right way forward
- Continuously improve processes and results: Spot inefficiencies or missed opportunities in
how we work and bring ideas to the team on how we can do better
- Handle booking cancellations, changes,

📌 Customer Support Agent (Toronto)
🏢 TourRadar
📍 Toronto