McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring current ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role
McKesson is seeking a Sr. Vendor & Operations Lead to lead vendor governance and service operations coordination across the Human Capital Management (HCM) technology portfolio, supporting HR, Payroll, Time & Attendance, Total Rewards, Talent, and related integrations. This role establishes operational governance processes, manages vendor commitments and commercial obligations, coordinates financial planning and contract renewals, and drives timely closure of service risks and corrective actions. Working closely with HCM Solution Managers, Technical Delivery Leads, Architects, Project Managers, and enterprise partners, this role strengthens service reliability, operational transparency, cost management, and vendor accountability. Success in this role depends on ensuring vendor commitments are actively managed, operational risks are addressed, and actions are driven to closure. This role is accountable for operational follow-through and escalation management rather than technical execution or business-process ownership. What You’ll Do HCM Service Operations & Governance
- Establish and lead a recurring HCM operational governance cadence across supported vendors and service providers.
- Consolidate service health, risks, vendor commitments, decisions, corrective actions, and escalations into a single operational view.
- Develop operational reporting focused on service outcomes, accountability, emerging risks, and business impact.
- Facilitate governance forums and ensure actions and commitments are actively tracked through completion.
- Prepare and present operational reporting to leadership and stakeholders. AMS Service Accountability
- Govern Application Management Services (AMS) commitments and performance.
- Monitor:
- Service coverage
- Resource capacity
- Backlog aging
- Open defects
- Recurring incidents
- SLA attainment
- Problem management activities
- Corrective-action completion
- Validate vendor-reported metrics against operational performance data and agreed service-management standards.
- Partner with HCM stakeholders to identify service gaps and continuous improvement opportunities. Business-Critical Calendar & Service Readiness
- Coordinate vendor support readiness for:
- Payroll processing
- Time collection
- Benefits enrollment
- Open enrollment cycles
- Compensation planning cycles
- Year-end processing
- Major platform releases
- Ensure escalation procedures, support coverage models, and contingency plans are documented and operationally ready.
- Maintain awareness of critical HCM business calendars and coordinate vendor preparedness accordingly. Renewal & Contract Readiness
- Maintain an integrated contract and renewal calendar covering:
- Notice periods
- Auto-renewal provisions
- Licensing assumptions
- Service changes
- Renewal milestones
- Approval timelines
- Accountable stakeholders
- Lead HCM requirements and commercial-readiness coordination in partnership with Procurement and Legal.
- Coordinate renewal reviews with Procurement, Legal, Finance, HR, and Technology stakeholders.
- Support sourcing and commercial discussions through operational requirements, service-performance data, stakeholder alignment, and business priorities. Financial Operations
- Coordinate vendor spend forecasting and budget planning activities.
- Support invoice validation, purchase-order management, accrual planning, and variance analysis.
- Partner with Finance to improve financial transparency, spending accuracy, and forecasting reliability.
- Reconcile vendor costs against approved scope, contractual obligations, approved changes, and licensing assumptions.
- Monitor financial commitments and identify opportunities for cost optimization. Escalation & Action Closure
- Coordinate cross-functional and cross-vendor escalations.
- Maintain ownership tracking, due dates, action logs, and risk registers.
- Verify closure with accountable service owners, technical leads, and stakeholders.
- Escalate unresolved business-impacting issues with recommended options and decision support.
- Ensure corrective actions, remediation plans, and vendor commitments progress to verified completion. Service Transition & Continuity
- Coordinate operational readiness reviews for:
- New implementations
- Vendor transitions
- Acquisitions
- Divestitur

📌 Sr. Vendor (Mississauga)
🏢 McKesson
📍 Mississauga