Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation initiatives across Digital Banking

Our financial services client is seeking a

Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation initiatives across Digital Banking Join a large-scale digital transformation initiative focused on improving customer onboarding, acquisition, engagement, and loyalty experiences within a regulated financial services environment. This role leads complex cross-functional programs spanning Product, Technology, Digital, Operations, Risk, and Customer Experience teams while supporting customer-focused transformation across digital channels. The position offers visibility across enterprise stakeholders and ownership of strategic initiatives tied to customer growth and digital experience modernization. Contract, Toronto, Hybrid Must Haves

10+ years in Technical Program Management, Program Management, Project Management, or Transformation Delivery Delivery of complex

digital transformation

initiatives across business and technology teams Experience managing

cross-functional stakeholders , executive communications, governance, risks, issues, and dependencies Experience within

banking , fintech, insurance, telecommunications, retail, or other customer-focused industries Solid understanding of

Agile , Waterfall, and hybrid delivery methodologies Nice to Have

Customer onboarding initiatives Digital account opening programs Customer acquisition, loyalty, and retention programs Customer journey transformation and digital channel modernization PMP, Agile, Scrum, or related certifications Responsibilities

Lead end-to-end delivery of onboarding, acquisition, engagement, and loyalty transformation initiatives Develop and maintain integrated program plans, timelines, milestones, risks, dependencies, and deliverables Coordinate activities across Product, Engineering, Operations, Risk, Compliance, Marketing, Digital, and Customer Experience teams Support initiatives focused on improving digital onboarding journeys and customer acquisition experiences Facilitate stakeholder reviews, governance meetings, working sessions, and executive updates Identify and manage program risks, issues, assumptions, and dependencies Support roadmap planning and transformation activities related to customer growth and experience

📌 Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation ini (Toronto)
🏢 S.I. Systems
📍 Toronto