Lead production incident management at CIBC through triage, root-cause analysis, and resolution in a hybrid arrangement with one to three onsite days weekly. Protect client experience by coordinating responses across critical business and technology partners. As Senior Manager, Incident Management, you will manage production issues end to end within Operational Excellence. You will assess complex issues, analyze data, and develop remediation strategies while working with Product, Compliance, Legal, Technology, and Data Analytics. The work supports regulated operations and informed leadership decisions. Key Responsibilities:

Lead identification, triage, escalation, resolution, and follow-up Coordinate urgent responses across cross-functional partners Develop client remediation strategies aligned with standards Report trends, root causes, and remediation outcomes Oversee testing, validation, audits, and records Requirements:

Experience in incident management, product management, and client remediation Experience managing complex issues through resolution Process improvement and change management experience Solid judgment in highly regulated environments Experience coaching employees and developing team goals Apply incident leadership, data analysis, and client remediation expertise to strengthen CIBC operations and protect client outcomes.

📌 Senior Manager Production Incident Management (Toronto)
🏢 CIBC
📍 Toronto