Use operational expertise and performance insights as Uber's Customer Success Manager for global delivery partnerships. Support merchants across operations, data, and relationships. On Uber's GDP Delivery team, you will own merchant operational health end-to-end. The work emphasizes operational efficiency, customer experience, and financial health, while supporting revenue growth through upselling and cross-selling with Account Managers. You will diagnose gaps, recommend solutions, drive product adoption, and advise merchant partners. Key Responsibilities:

Diagnose merchant performance gaps and recommend Uber-backed operational solutions Track defect rate, uptime, and fulfillment speed metrics Monitor dashboards and translate insights into recommendations Drive product adoption and support merchant pilot programs Identify at-risk storefronts and develop retention plans Requirements:

At least four years of full time experience Bachelor's degree B2B operations experience in sales, success, or account management Proficiency in SQL and performance data interpretation Excellent communication, negotiation, and organizational skills Bring data analysis, operational optimization, and merchant relationship management to Uber's global delivery partnership team.

📌 Global Delivery Customer Success Manager (Toronto)
🏢 Uber Technologies
📍 Toronto