Drive AI-powered contract lifecycle management adoption as a Senior Customer Success Manager with Workday, using data and executive facilitation. Flex Work combines office or field time. This customer-facing Workday CLM (Evisort) specialist guides complex customers through adoption, value realization, and maturity milestones. The role applies CLM expertise, workflow redesign, product usage data, and strategic engagement planning. You will partner with account teams and cross-functional groups to support retention, advocacy, and long-term success. Key Responsibilities:

Guide workflow redesign, process optimization, and operating model shifts Own success and adoption plans aligned to customer objectives Lead onboarding, optimization, and value realization engagements Use usage data, health indicators, and feedback to prioritize efforts Deliver executive briefings covering outcomes, risks, and opportunities Requirements:

8+ years in customer-facing services roles within complex SaaS 5+ years managing adoption and value realization relationships 1+ year of Contract Lifecycle Management experience Experience leading complex engagements with multiple stakeholders Ability to travel up to 20% Apply CLM expertise, customer success strategy, adoption metrics, and executive communication to advance Workday Evisort outcomes.

📌 Senior CLM Customer Success Manager (Vancouver)
🏢 Workday
📍 Vancouver