It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our post-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.

While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.

What you get to do in this role:

Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow

Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work

Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.

Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape

Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels

Work with architecture development methods, modelling approaches and architecture patterns for integration

Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.

Provide thought leadership and collaborate with internal ServiceNow business units

Identify, lead and contribute to the creation of best practices, white papers, workshops, etc

Qualifications To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals

Drive for results using out-of-the-box cutting-edge thinking together with excellent problem-solving skills

An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.

Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.

15 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.

Successfully lead diverse teams to reach challenging goals and can leverage organizational networks to get things done.

A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.

Expertise designing, im

📌 Sr. Solution Architect (Toronto)
🏢 ServiceNow
📍 Toronto