Other Possible Location(s):

Montreal, Quebec

Job category:

Human Resources and Continuous Improvement

Are you driven by technological innovation and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Product Manager, Salesforce Hub, you will play a key role in supporting business units in understanding and documenting their needs, exploring Salesforce capabilities, and structuring opportunities that can generate value for the organization.

This position is a excellent opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

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What you’ll accomplish with us

As a Product Manager, Salesforce Hub, you’ll be at the core of our mission. Here are the main responsibilities:

Act as the Salesforce Hub’s primary point of contact for requests from business units, helping them understand their needs and identify relevant solutions.

Structure, maintain, and prioritize the backlog of Salesforce opportunities, initiatives, and requests based on business value, strategic alignment, and required effort.

Support business units in exploring solutions through demonstrations, proofs of concept (PoCs), proofs of value (PoVs), and discovery workshops to validate the relevance and business value of proposed initiatives.

Assess potential benefits, impacts, feasibility, and conditions for success before investments are made, while establishing a structured framework for innovation, experimentation, and validation.

Develop and maintain in-depth expertise in Salesforce products, licenses, contractual agreements, and available services to optimize investments, identify opportunities for reuse, and leverage existing capabilities and product updates.

Track the value generated by Salesforce products, their adoption, and their contribution to business objectives, while continuously monitoring the Salesforce ecosystem and promoting best practices.

Collaborate with IT teams, architects, Salesforce experts, external partners, and business units to translate business needs into concrete solutions and strengthen Salesforce knowledge and capabilities across the organization.

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What could accelerate your success in this role

We’re looking for someone who:

Has in-depth knowledge of Salesforce solutions, including Financial Services Cloud, Experience Cloud, Data360, and Marketing Cloud.

Has relevant experience in product management, business analysis, workshop facilitation, product exploration, and Salesforce or another large-scale CRM platform.

Has a good understanding of Agile frameworks, including Scrum, SAFe, and Kanban.

Demonstrates excellent communication, leadership, and collaboration skills and is recognized as a strong team player.

Has a strong client focus and the ability to manage and anticipate needs to help ensure optimal satisfaction, while effectively identifying priorities and working under pressure.

Is curious, autonomous, and consistently solution-oriented; knowledge of financial and insurance products, a SAFe Product Owner certification, and Salesforce certifications are considered strong assets.

Has an advanced level of proficiency in both French and English, as the role involves participating in meetings with unilingual English-speaking stakeholders, reviewing documentation in English, and engaging in frequent written and verbal communications in English as part of the role’s responsibilities.

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Why you’ll love working with us

A work environment where learning and development merge with a collective pursuit of excellence.

AI is in everyone’s hands, empowering you to increase your personal effectiveness while supporting the organization’s growth.

A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.

The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces.

Opportunities to develop your expertise and contribute to strengthening Salesforce knowledge and capabilities across the organization.

A team-oriented environment where you’ll work with business units, IT teams, architects, Salesforce experts, and external partners.

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Employee share purcha

📌 Product Manager, Salesforce Hub (Quebec City)
🏢 Industrial Alliance Insurance and Financial Services Inc. -
📍 Quebec City