Samsic Assistance

is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries.

Samsic Assistance Canada Inc.

operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec.

We are committed to delivering protected, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of the airports.

Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.

"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future." ~ Groupe Samsic

Samsic Assistance Canada Inc.

offers competitive salary packages, an incredible work environment, and career advancement opportunities.

The

Operations Director

for the Montreal Station ( Montréal–Trudeau International Airport – YUL ) at

Samsic Assistance Canada Inc.

is responsible for leading all ground handling activities, passenger services, and ramp operations under the direct supervision of the Chief QSS and Operations.

The Operations Director is responsible for the overall operational, financial, safety, security and service performance of Montreal station, one of the company’s most strategic operations in Canada. The position oversees a team of more than 600 employees and manages a volume of approximately 16,000 flights annually.

The Operations Director is accountable for ensuring operational excellence, the highest standards of aviation safety and security, regulatory compliance, service quality, customer satisfaction, and financial performance. The position leads the development and execution of operational strategies, ensures the effective management of human and material resources, and drives continuous improvement across all activities.

Through visible leadership, accountability, and a people‑centred management approach, the Director maintains employee engagement, operational discipline, and a culture of continuous improvement while maintaining the company’s commitment to safe, secure, reliable, and efficient ground‑handling services.

Key Responsibilities: Airport Operations Management

Provide strategic and operational oversight of all station activities, including ramp operations, baggage handling, passenger services, passengers with reduced mobility (PRM), flight coordination, and other contracted ground‑handling services.

Ensure consistent delivery of safe, secure, reliable, and efficient operations in accordance with company procedures, airline service-level agreements, airport requirements, and applicable regulatory standards.

Establish operational priorities, staffing strategies, resource allocation plans, and contingency measures to maintain service continuity in a demanding 24/7 environment.

Monitor operational performance, identify service delivery gaps, and implement corrective measures to improve productivity, punctuality, reliability, and customer satisfaction.

Leadership and Team Management

Establish a clear organizational structure, define roles and responsibilities, set measurable performance objectives, and maintain effective communication and decision-making processes throughout the station.

Lead, structure, and inspire a team of managers, supervisors, and more than 600 frontline employees.

Partner with the Human Resources department to drive employee engagement, continuous training, talent retention, and the maintenance of a positive and safe work setting.

Maintain a respectful, inclusive, and performance-driven work environment that promotes accountability, teamwork, professional development, and adherence to company values.

Develop management capabilities through coaching, regular performance reviews, leadership development, and structured follow‑up on individual and team objectives.

Quality and Compliance Management

Work closely with the Chief QSS and Operations Officer to implement corporate quality standards, operational policies, compliance programs, and continuous improvement initiatives.

Ensure station readiness for internal and external audits, customer assessments, airport inspections, and applicable regulatory reviews.

Maintain effective oversight of operational procedures, documentation, training records, equipment inspections, and compliance with customer and regulatory requirements.

Moni

📌 Operations Director (Dorval)
🏢 SAMSIC Assistance Canada
📍 Dorval