A Day in the Life

Lendistryis an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law.

If you need assistance or accommodation due to a disability, you may contact us at [email protected]

Lendistry does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and confirmed prior to submitting any information relating to a potential candidate. Without a signed MSA, Lendistry shall not be responsible to any individual or entity for any payment relating to any form of fee or compensation.

And, in the event that a resume or candidate is submitted by a recruiter, an employment agency, or a staffing firm without a fully executed MSA, Lendistryhas the unrestricted right to pursue and hire any of those candidate(s) without any legal or financial responsibility to the recruiter, agency, and/or firm.

The Vice President of Operations is responsible for leading and overseeing the day-to-day operations of Lendistry Insurance Fulfillment Team(“LIFT”), ensuring operational excellence, scalability, regulatory compliance, and exceptional service delivery across the organization. This role is accountable for developing and executing operational strategies that support the company’s business objectives while building the infrastructure, processes, and teams necessary for sustainable growth.

As the operational leader for LIFT, the Vice President of Operations partners closely with executive leadership to establish operational priorities, optimize business processes, implement technology-driven solutions, and drive continuous improvement initiatives. This position ensures that all operational functions—including policy administration, claims operations, customer service, compliance, vendor management, and other core business operations—operate efficiently and in alignment with the company’s strategic vision.

The Vice President of Operations also fosters a high-performing, collaborative culture by developing operational leaders, managing organizational risk, and ensuring the company consistently delivers outstanding service to its customers, partners, and stakeholders while maintaining compliance with all applicable insurance regulations.

Lendistry: Who We Are

We’re proud to be the nation’s largest minority-led, tech‑savvy lender for small businesses and commercial real estate. As a certified Community Development Financial Institution (CDFI) and Community Development Entity (CDE), our mission is all about creating economic opportunities and fueling growth for small business owners and their communities. Join us as we pave the way with innovative financing and financial education

What You’ll Be Doing

Short-term

- Lead organizational implementation of the carrier’s main operating system (Equisoft) including keeping on schedule and within budget.
- Implementation of the accounting system NetSuite into Equisoft
- Oversee the onboarding and daily operations of the carrier’s outsourcing firm (Sutherlands)

Long-term

- Develop and execute enterprise operational strategies aligned with the organization’s strategic goals.
- Collaborate with executive leadership to develop long-term business strategies, organizational priorities, and operational roadmaps.
- Develop leadership talent through coaching, mentoring, succession planning, and performance management.
- Leverage technology, automation, and data analytics to enhance operational efficiency and decision-making.

On-going:

- Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and business outcomes.
- Lead multiple operational departments to ensure productive, scalable, and customer-focused service delivery.
- Drive continuous improvement initiatives by identifying opportunities to streamline workflows, eliminate inefficiencies, and improve operational performance.
- Partner with Finance to develop and manage departmental budgets, forecasts, and resource planning.
- Ensure operational compliance with applicable federal, state, regulatory, and internal governance requirements.
- Foster a culture of accountability, collaboration, innovation, and employee engagement across operational teams.
- Build and maintain strong relationships with internal stakeholders, external partners, and vendors to support organizational objectives.
- Identify operational risks and implement proactive mitigation strat

📌 VP of Operations (Canada)
🏢 B.S.D. Capital Inc. dba Lendistry
📍 Canada