Human Resources Manager

Salary: $90,000 - $110,000 (benefits and vacation included)
Location: Hybrid (Thornhill, ON)
Role Type: Permanent, full-time
Department: Human Resources
Reports To: Director of Finance

About Us:

At WellnessLiving, we empower health and wellness business owners to turn their passion into thriving businesses. Our mission-critical software supports thousands of entrepreneurs and millions of clients worldwide on their wellness journeys. We’re a customer-first company that values excellence, accountability, and adaptability, and we’re looking for people who thrive in a fast-paced environment and want to make a meaningful impact in the wellness industry.

Our culture is guided by four core values that shape how we work and grow together:

Customer First

We approach every challenge with a deep commitment to our customers’ success and happiness.

Excellence

We hold ourselves to a high standard and strive for exceptional execution in everything we do. Accountability: We take ownership of our decisions, actions, and results.

Adaptability

We embrace change, stay versatile, and continuously evolve in a dynamic world.

If these values resonate with you and you meet the qualifications for this role, we’d love to hear from you

About the Role:

We’re looking for a Human Resources Manager to lead day-to-day HR operations and support our team across Canada and the United States. Reporting to the Director of Finance, you’ll manage employee relations, support employment compliance, and oversee core HR programs, including compensation and benefits. This hands‑on role combines practical employee support with opportunities to strengthen our policies, improve processes, and use technology to support a growing organization.

Responsibilities:

Employee Relations, Performance & Engagement

- Serve as the primary escalation point for employee relations matters across North America, providing timely, fair, and confidential support to employees and managers.
- Lead workplace investigations into complaints and concerns, including harassment and discrimination, and document findings and recommended corrective actions.
- Coach managers on performance management, progressive discipline, and performance improvement plans, ensuring consistent practices and appropriate documentation.
- Manage terminations and layoffs, coordinating documentation, applicable payments, release agreements, and communications with payroll and legal counsel as needed.
- Mediate workplace conflicts and manage employee complaints through resolution, identifying recurring issues and recommending improvements.
- Coordinate responses to employment-related inquiries and claims from regulatory bodies, working with legal counsel and relevant internal stakeholders.
- Lead engagement surveys and exit interviews; report on retention risks and turnover themes, and partner with leaders on actions that strengthen culture, morale, and retention.

HR Operations, Compensation & Benefits

- Develop and maintain HR policies, programs, and processes that support consistent practices, applicable employment requirements, and organizational growth.
- Maintain accurate employee records in the HRIS throughout the employee lifecycle, including new hires, role and compensation changes, and departures, supported by quarterly data audits.
- Prepare and reconcile payroll inputs with the payroll provider each pay cycle, resolving discrepancies in hours, deductions, and paid time off accruals before processing deadlines.
- Administer leaves of absence and workplace accommodations, including eligibility review, documentation, and return-to-work coordination.
- Manage the annual compensation review cycle, including pay bands, job architecture, market benchmarking, and recommendations for merit increases and promotions.
- Administer employee benefits enrollment and changes, respond to benefits questions, and support annual plan renewals.

Recruitment Oversight & Workforce Planning

- Partner with department leaders on annual and quarterly hiring plans, reviewing and approving requisitions against approved budgets and headcount.
- Oversee recruitment practices to support consistent hiring standards and a positive candidate experience; review and approve offers for compensation alignment, internal pay equity, and appropriate terms.
- Support offer negotiations for senior or hard-to-fill roles, and lead workforce planning and succession discussions to anticipate staffing needs and internal mobility opportunities.

HR Technology, AI & Continuous Improvement

- Identify opportunities to simplify and automate HR workflows, applying AI-en

📌 Human Resources Manager (Vaughan)
🏢 WellnessLiving
📍 Vaughan