Career Opportunities: Executive Director, Transit Enforcement and Fare Collection (13950)

Requisition ID13950-Posted10/26/2026-Exec Dir - Transit Enforc & Fare Collec (20001222)-Operational Excellence (30000600)-Executive Talent

Requisition ID: 13950
Number of Vacancies: 1
Department: Exec Dir - Transit Enforc & Fare Collec (20001222) - Operational Excellence (30000600)
Employment Type: Regular
New or Existing Vacancy : Existing

Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Posted On: October 26, 2026
Last Day to Apply: November 9, 2026
Reports to: Chief Operating Officer

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, effective, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The Toronto Transit Commission (TTC) is seeking an Executive Director, Transit Enforcement and Fare Collection to provide strategic leadership and executive oversight of transit enforcement, revenue protection operations, and fare collection. Reporting to the Chief Operating Officer, the Executive Director is accountable for advancing safety, security, revenue integrity, regulatory compliance, and customer-focused service delivery across a complex and high-profile portfolio.

As a member of the senior leadership team, the Executive Director will oversee the Special Constable Service, Revenue Protection, and Revenue Operations functions. The incumbent will drive strategy, modernization, organizational performance, and integrated safety and security initiatives that support TTC's operational, customer service, and business objectives.

SCOPE & RESPONSIBILITIES

The duties of this role will include but are not limited to following:

Strategic Leadership & Governance

- Lead the strategic direction, governance framework, and operational priorities for transit enforcement and fare collection in alignment with TTC corporate objectives.
- Provide executive oversight of operational performance, regulatory compliance, risk management, and capital and operating budgets.
- Lead multi-year business and capital planning to ensure resources and investments support long-term organizational priorities.
- Champion modernization initiatives that enhance safety, customer experience, operational effectiveness, and revenue integrity.
- Monitor emerging trends, technologies, and leading practices to drive innovation and continuous improvement across the portfolio.

Operations, Safety & Revenue Protection

- Oversee transit enforcement, corporate security, revenue protection, fare collection, and revenue operations to ensure safe, effective, and customer-focused service delivery.
- Lead strategies that strengthen fare compliance, reduce revenue loss, and support the sustainability of TTC's fare system.
- Oversee fare collection systems, revenue technologies, and key vendor partnerships to ensure efficient and reliable service delivery.
- Leverage data, analytics, and performance insights to inform decision-making, assess revenue risks, and drive continuous improvement.
- Advance integrated approaches to safety and security through collaboration with public safety agencies, government partners, community organizations, and social service providers.
- Provide executive leadership during significant operational, security, or revenue-related incidents requiring complex stakeholder coordination.

Stakeholder & Organizational Leadership

- Build and maintain strategic relationships with government agencies, law enforcement partners, elected officials, community organizations, and industry stakeholders.
- Represent the TTC on matters related to transit safety, enforcement, fare policy, revenue protection, and customer service.
- Communicate complex operational, technical, and strategic matters to executive and Board-level audiences, providing clear recommendations that support informed decision-making.
- Foster a high-performing, inclusive, and accountable culture through strong leadership, talent developme

📌 Executive Director, Transit Enforcement and Fare Collection (Toronto)
🏢 TTC (Toronto Transit Commission)
📍 Toronto