McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role McKesson is seeking a Sr. Vendor & Operations Lead to lead vendor governance and service operations coordination across the Human Capital Management (HCM) technology portfolio, supporting HR, Payroll, Time & Attendance, Total Rewards, Talent, and related integrations.

This role establishes operational governance processes, manages vendor commitments and commercial obligations, coordinates financial planning and contract renewals, and drives timely closure of service risks and corrective actions. Working closely with HCM Solution Managers, Technical Delivery Leads, Architects, Project Managers, and enterprise partners, this role strengthens service reliability, operational transparency, cost management, and vendor accountability.

Success in this role depends on ensuring vendor commitments are actively managed, operational risks are addressed, and actions are driven to closure. This role is accountable for operational follow-through and escalation management rather than technical execution or business-process ownership.

What You’ll Do HCM Service Operations & Governance

Establish and lead a recurring HCM operational governance cadence across supported vendors and service providers.

Consolidate service health, risks, vendor commitments, decisions, corrective actions, and escalations into a single operational view.

Develop operational reporting focused on service outcomes, accountability, emerging risks, and business impact.

Facilitate governance forums and ensure actions and commitments are actively tracked through completion.

Prepare and present operational reporting to leadership and stakeholders.

AMS Service Accountability

Govern Application Management Services (AMS) commitments and performance.

Monitor:

Service coverage

Resource capacity

Backlog aging

Open defects

Recurring incidents

SLA attainment

Problem management activities

Corrective-action completion

Validate vendor-reported metrics against operational performance data and agreed service-management standards.

Partner with HCM stakeholders to identify service gaps and continuous improvement opportunities.

Business-Critical Calendar & Service Readiness

Coordinate vendor support readiness for:

Payroll processing

Time collection

Perks enrollment

Open enrollment cycles

Compensation planning cycles

Year-end processing

Major platform releases

Ensure escalation procedures, support coverage models, and contingency plans are documented and operationally ready.

Maintain awareness of critical HCM business calendars and coordinate vendor preparedness accordingly.

Renewal & Contract Readiness

Maintain an integrated contract and renewal calendar covering:

Notice periods

Auto-renewal provisions

Licensing assumptions

Service changes

Renewal milestones

Approval timelines

Accountable stakeholders

Lead HCM requirements and commercial-readiness coordination in partnership with Procurement and Legal.

Coordinate renewal reviews with Procurement, Legal, Finance, HR, and Technology stakeholders.

Support sourcing and commercial discussions through operational requirements, service-performance data, stakeholder alignment, and business priorities.

Financial Operations

Coordinate vendor spend forecasting and budget planning activities.

Support invoice validation, purchase-order management, accrual planning, and variance analysis.

Partner with Finance to improve financial transparency, spending accuracy, and forecasting reliability.

Reconcile vendor costs against approved scope, contractual obligations, approved changes, and licensing assumptions.

Monitor financial commitments and identify opportunities for cost optimization.

Escalation & Action Closure

Coordinate cross-functional and cross-vendor escalations.

Maintain ownership tracking, due dates, action logs, and risk registers.

Verify closure with accountable service owners, technical leads, and stakeholders.

Escalate unresolved busines

📌 Sr. Vendor (Canada)
🏢 McKesson
📍 Canada