We are assembling a team of forward‑thinking innovators in medical aesthetics to create a transformative experience for both our patients and providers. We’re looking for someone who shares our passion for delivering an elevated skincare experience, and who is excited about the opportunity to help shape the future of TOULA. If you are driven by the idea of building something exceptional, contributing to our mission, and being part of an early‑stage company committed to revolutionizing the medical aesthetics industry, we want you to be a key player in this journey. The General Manager (GM) role is a cornerstone position within our organization, pivotal in driving the success and growth of our practice. This high‑profile role demands a comprehensive skill set, including robust expertise in office management, operations, and an in‑depth understanding of the aesthetics industry. The ideal PM should excel in both the development and execution of strategic business plans while adeptly leading teams toward collective goals. We’re seeking a dynamic, energetic leader, passionate about personal achievement and able to inspire and coach teams, fostering a team-oriented and motivational environment. The General Manager will have their own office in our studio and report into the CEO, and work cross‑functionally with the support office as necessary. In this role, we are looking for a leader who is passionate about skincare, has worked in a medical aesthetics role previously, and someone who is excited about coaching and mentoring a team to help us bring our mission to life as we grow.

Key Responsibilities

Operational Excellence & Financial Management

Oversee daily operations to ensure efficiency and high‑quality patient care. Implement and monitor marketing and financial strategies for optimal productivity and profitability. Assist in software setup and implementation, ensuring technological integration. Develop and enforce policies and procedures. Prepare and analyze annual budgets and monthly financial reports, liaising with accountants. Optimize cost controls and operational audits, ensuring accuracy and efficiency. Knowledge of loss prevention and cash management. Ensure inventory supply levels and resources allow team to function at optimal capacity. Coordinate with medical leadership to uphold service and safety standards. Execute daily a brand propelling experience which meets and exceeds the expectations of guest experience. Equip staff with knowledge about products and services to enhance patient communication. Address and resolve patient complaints professionally, safeguarding the practice's integrity. Develop treatment plan value propositions to enhance patient understanding and engagement. Lead recruitment, onboarding, and training of new staff to ensure a seamless integration. Building an inclusive team culture. Ensuring the health, safety and wellness of all TOULA guests and team members. Manage the individual performance of team members and ensure accountability with respect to work quality, member satisfaction, teamwork, patient care. Maximizing labor productivity through management of appointment bookings and staff scheduling, ensuring that appointment flow is seamless and maximized from day to day. Plan, schedule, and implement training programs for continuous staff development. Approve and monitor timesheets for payroll. Identify opportunities for growth within the clinic team, providing consistent feedback and taking ownership of ongoing skill development to enhance performance and efficiency. Optimize team workflows by aligning individual strengths with clinic operations. Conduct regular meetings to evaluate operational efficiency and discuss improvement strategies. Lead and participate in activities that support the well‑being of the in‑clinic team to ensure the health and wellness of the team is always top of mind. Develop and implement sales strategies to boost revenue and patient engagement. Set sales targets for staff and monitor performance through regular evaluations. Train staff in effective sales techniques and promote cross‑selling of products and services. Analyze sales data to identify market trends and opportunities for growth. Foster a sales‑oriented culture within the practice to maximize service uptake and profitability. Vendor Coordination & Community Engagement

Develop strategic partnerships with vendors to enhance product and service offerings. Represent the practice in community and in‑clinic member events, cultivating relationships that enhance visibility. Represent and driving awareness of TOULA within the local community. Lead vendor coordination, ensuring optimal supply management and cost savings annually. Business & Strategy Development

Collaborate with physicians to formulate and implement business action plans. Adapt to market trends and regulatory changes impacting operations and services. Maintain core relationships with v

📌 General Manager (Canada)
🏢 TOULA
📍 Canada