Open to International applicants with valid Canadian Work permits: Yes Reporting to the Visitor & Member Services Manager, the Visitor Services Supervisor is responsible for ensuring the smooth and safe daily operation of the Tofino Visitor Centre and related visitor services. The role involves supervising Visitor Services employees to ensure outstanding customer service, and the provision of quality and accurate information to visitors that encourages them to stay longer, experience more, travel respectfully and return for another stay. Encourage good performance and provide constructive feedback to Visitor Services employees Be the designated Health and Safety representative (identifies hazards, promotes protected practices, and acts as a liaison between workers and management to ensure a safe, compliant workplace) for the organization Be responsible for handling emergencies, complaints and situations that require decisiveness Ensure employees assist visitors in a professional, prompt and friendly manner in person, on the phone, or via email/online channels Maintain a superior level of customer service and a high level of community and industry knowledge including accommodation, activities and attractions with ongoing training Work with the Marketing team to assist with monitoring and responding to visitor inquiries and comments on platforms including social media, Google and TripAdvisor Help organize events, workshops and activations in the Visitor Centre, and supervise mobile visitor services and beach cleans Administrative functions including retail sales, recording and reporting visitor statistical data, cash reconciliation, third party sales (including Park pass and BC Transit sales) reconciliation, payroll submission, submission of invoices and employee expenses, scheduling, organization of familiarization tours, and visitor information updates Maintain and update files and reference materials for the Visitor Centre on a continual basis including updates to visitor information in-print and online including Tourism Tofino website (event listings, What’s Open page, etc). Work with Visitor & Member Services Manager to develop and implement systems that continually improve quality of service Coordination of building operations including routine maintenance (landscaping, window cleaning, etc.) Ensure office and visitor center supplies are well stocked by inspecting and ordering supplies Wear a clean and well-maintained, designated uniform and nametag while on shift Attend meetings, training events and familiarization tours as required Work with the Member Services Supervisor to coordinate delegation of tasks to the Visitor Services team Other tasks and responsibilities as set by the Visitor & Member Services Manager Must have secured local accommodation. For camper vans and RVs, must have secured an approved place to park due to local bylaws Availability to work full-time including weekends Availability to work evenings as required Valid Class 5 Driver’s License 2-3 years of Supervisory experience, exhibiting expertise in customer services, visitor services, or in the hospitality or tourism industry ~ Customer-service-oriented ~ Excellent interpersonal, verbal, written and social media communication skills ~ Ability to exercise sound judgment and carry out responsibilities with minimal direction ~ High degree of time management, organization and creativity ~ Proficient computer skills specifically Microsoft Office, internet search and social media ~ Professional training through the Destination BC Visitor Services Network. Access to current information on local tours, events, and attractions. A comfortable, air-conditioned facility. On-the-job training and professional development. Familiarization tours with local tour operators. Co-workers who share a passion for travel.

Benefits:
Two weeks vacation, benefits package and professional development opportunities #

📌 Visitor Services Supervisor Position (Canada)
🏢 go2HR
📍 Canada