Job Description
The Billing Analyst supports the full billing and accounts receivable cycle by preparing and reviewing billing documents, analyzing patient and insurance accounts, and resolving billing issues in a fast-paced healthcare environment. This role involves frequent interaction with patients, insurance companies, and internal stakeholders to ensure accurate billing, timely collections, and continuous improvement of billing processes and systems. Job Title: Billing Analyst The Billing Analyst supports the full billing and accounts receivable cycle by preparing and reviewing billing documents, analyzing patient and insurance accounts, and resolving billing issues in a fast-paced healthcare environment. This role involves frequent interaction with patients, insurance companies, and internal stakeholders to ensure accurate billing, timely collections, and continuous improvement of billing processes and systems. Prepare, print, and organize billing documents accurately and on time. Review and process patient and insurance accounts one by one to ensure accuracy and completeness. Analyze accounts to identify discrepancies, billing issues, and items requiring follow-up or correction. Follow up with insurance companies to resolve billing questions, denials, and outstanding claims. Communicate professionally with patients and insurance companies to address billing inquiries, payment questions, and account issues. Handle challenging conversations with patients and customers regarding outstanding balances and collections in a respectful and solution-focused manner. Perform collections activities with customers, including contacting patients about overdue accounts and arranging payment plans when appropriate. Monitor and manage accounts receivable, including reviewing and working aging reports to reduce overdue balances. Investigate and resolve billing issues promptly, escalating complex matters as needed. Enter and update billing and account data accurately into billing systems and spreadsheets. Use Microsoft Excel to perform data entry, run reports, and apply basic formulas, including VLOOKUP and HLOOKUP, to analyze billing and accounts receivable data. Collaborate with internal teams across multiple departments to support continuous improvements in billing operations and systems. Provide high-quality customer service to patients, insurance representatives, and internal stakeholders by responding promptly and professionally to inquiries. Maintain strong attention to detail to ensure accuracy in billing, collections, and account documentation. Adhere to organizational policies, procedures, and deadlines, including specific scheduling and time-off requirements during holiday periods Experience in billing and accounts receivable, including working with aging reports and collections. Proficiency in handling billing inquiries, resolving billing issues, and supporting collections activities. Strong customer service skills, with the ability to communicate clearly and professionally with patients and insurance companies. Comfort working with challenging conversations related to collections and sensitive financial discussions. Strong attention to detail and accuracy when reviewing and processing accounts and billing documents. Proficiency with Microsoft Office, including Microsoft Outlook and Microsoft Excel. Ability to perform basic Excel tasks, including data entry, formulas, and use of VLOOKUP and HLOOKUP functions. Experience working with billing systems and performing accurate data entry. Familiarity with the hospital, healthcare, and medical insurance industries. Experience using EPIC software in a healthcare or hospital billing environment. Ability to manage multiple tasks and accounts in a structured and organized manner. This role is based in office in a downtown office building. This is a Contract position based out of Toronto, ON. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. This is a Contract position based out of Toronto, ON. Spécialisés dans la comptabilité, la finance, les ressources humaines, lacquisition de talents, les achats, la chaine dapprovisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de lindustrie. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service dun grand nombre dentreprises du classement Fortune 500. Aston Carter est un employeur souscrivant au principe de légalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de lâge, de la couleur, de la religion, des origines nationales, du statut dancien combattant, dun handicap, de lorientation sexuelle, de lident

📌 Senior Billing Contract Analyst (Canada)
🏢 Aston Carter
📍 Canada