Company Overview

Gerrie Electric is one of the largest independent electrical distributors with twenty-four key locations in Ontario and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

Culture

Our core purpose is Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

What You Will Be Doing

Pay From: $22.00 per hour

Reason for vacancy: This is a backfill for an existing position within the team.

The Inside Sales Specialist serves as the direct link between Gerrie Electric and its customers, providing exceptional service, timely support, and tailored solutions that strengthen relationships, drive sales growth, and position Gerrie as a trusted partner.

Order Management

Process orders, enter purchase orders, manage order entry and credits/RMAs, monitor backorders, track orders, confirm product availability, and coordinate logistics to ensure on-time completion, and expedite lead times to meet customer deadlines.

Quoting and Pricing

Prepare accurate quotes for customer projects, maintain pricing and margin, renew pricing contracts, and negotiate with vendors to secure the best value.

Customer Support

Respond quickly to customer inquiries, provide product information and alternatives when items are unavailable, resolve product or delivery issues, and handle rush orders when required.

Relationship Building

Cultivate and maintain strong customer and vendor relationships, supporting long-term partnerships and repeat business.

Sales Development

Follow up on quotes, source solutions for customer needs, open new accounts, and contribute to growing sales in specialized product areas

Collaboration and Communication

Work closely with outside sales representatives, counter staff, account managers, and branch operations to provide seamless service and support

Skills And Experience Required

Brings a customer-focused approach with foundational industry and product knowledge, supported by strong communication skills and technical proficiency to effectively support sales and service activities.

This role requires 2–4 years of experience in inside sales, customer service, or a related role, ideally with familiarity in the electrical industry or a distribution environment.

Industry and Product Knowledge

Familiarity with the electrical industry is preferred, with a willingness to learn and grow within the role. Able to understand and communicate a broad range of product offerings to support customer needs.

Systems and Technical Capability

Proficient in ERP systems (JD Edwards preferred) and other computer applications, supporting productive order processing, data management, and day-to-day operations.

Customer Relationship Management

Proven experience in customer service or sales, with the ability to build relationships, understand customer requirements, and deliver responsive, solution-oriented support.

Communication and Service Orientation

Strong communicator who can clearly convey information and collaborate effectively with customers and internal teams. Maintains a professional and customer-focused approach in all interactions.

Work Ethic and Growth Mindset

Reliable and adaptable, with a willingness to learn and develop industry knowledge over time. Demonstrates initiative and a positive attitude in supporting team and business objectives.

High school diploma required

Post-secondary education preferred, ideally in Electrical or related field

We believe in taking care of our people

Major medical + dental coverage for yourself and your dependents (flex plan options available)

Employee Assistance Program

Global travel coverage

Pension plan with contribution matching

Training, development and career growth opportunities

Tuition re-imbursement program

Promote from within culture A diverse and inclusive workplace

Caring and nurturing environment

Don't have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better.

Words that our employees use to describe us

Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful

- Flexible interview options are available!

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