Multimatic Niche Vehicles North America (MNVNA) is looking for an experienced Service Advisor and "Fly in Doctor" with an expertise in Field Service Support, automotive repair and manufacturing. The Service Advisor will act as the liaison between dealerships, customers and the supplier/manufacturer while effectively diagnosing vehicle service issues and managing repair timelines either remotely or on-site. The successful candidate must be able to effectively organize incoming concerns and communicate the customer's vehicle requirements so that tasks are executed in an accurate and timely manner. Perform vehicle repairs in house and at offsite locations Ability to travel domestically or internationally for work if necessary Assist with diagnosis and supervise repairs remotely at dealerships around the World as a "Fly in Doctor" Comply with relevant local Health and Safety legislation and company Health and Safety Policies Be the main point of contact between the company, the dealerships, and the customers Identify and record any issues related to service and warranty and organize/communicate them in a way that deliverables can be tracked, and closure can be expedited Document and summarize activities and status to keep teams and management informed Consult with the manufacturing team regarding necessary repairs or service part builds Determine the cost and timeline for vehicle service / repairs and prepare Estimates Submission of claims for vehicle/part warranty, shipment expediting, and/or other repairs Manage,



coordinate and prioritize several activities with flexibility within a fast-paced challenging environment Managing part number revisions and updating various systems to keep them aligned and current while staying on top of pricing updates Owning the Service Bill of Materials and maintaining it as required to keep up with changes Reviewing and updating Workshop Manuals and other service documentation to capture lessons learned and improve communication Must have expert level qualified vehicle maintenance/repair and customer service experience Minimum 5 years in the automotive industry ideally including Dealership Service Department experience Ability to adapt communications to account for sensitivity of information Ability to understand and exercise cultural etiquette as required when travelling Ability to work in a team-based environment as well as establish and maintain cooperative working relationships between the customers and supplier/manufacturer Highly proficient in Microsoft Word, Excel, PowerPoint Bonus if proficient in CQIS, CAD Software, PTS, OWS, Ariba, SAP, Covisint, MicroCat This job posting is for an existing vacancy. To learn more about Multimatic, check out our youtube channel
- As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, recruitment-related accommodations for disabilities, are available upon request throughout the recruitment and assessment process for applicants with disabilities. #

📌 Medical Services Administrator (Canada)
🏢 Multimatic
📍 Canada