Implementation Consultant At Shipwell, we empower supply chain efficiency and service effectiveness at scale. The Shipwell platform includes capabilities previously out of most shippers' technical reach and affordability today. It will adapt and scale as market and business demand change, allowing shippers to operate, manage, and optimize the shipping process seamlessly. Awards include Gartner Magic Quadrant for Transportation Management Systems (TMS) 2025, 2024, 2023, 2022, 2021, Food Logistics’ 2024 Top Software & Technology Providers, and FreightWaves’ FreightTech 2022 and 2021 Awards for Innovation and Disruption in Freight Industry. Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. If you are looking for a place that will help you tap into your best work-self and give you hands‑on experience building something big, then we invite you to come and build the future of shipping with us As the Implementation Consultant you will play a pivotal role in differentiating Shipwell during a critical time in the customer journey. As the Implementation Consultant, you will work with a team of Implementation Consultants, Solutions Engineers, Sales and Customer Support team members. You will be crucial to the success of the customer experience. Serve as the primary point of contact for clients during the implementation phase. Understand client business needs and objectives to tailor the implementation approach. Technical Implementation Ability to process map integration designs and showcase to customer Collaborate with internal technical teams (e.g., Engineering, Product) to resolve integration and technical challenges. Provide technical guidance and support to clients throughout the implementation lifecycle. Test and validate configured solutions to ensure alignment with client requirements. Process Improvement Identify areas for improvement in the implementation process and contribute to developing best practices. Document workflows, configuration steps, and implementation processes for internal and client-facing use. Support the creation of internal tools, templates, and resources to enhance implementation efficiency. Work closely with Sales, Customer Success, Product, and Engineering teams to deliver a seamless client experience. Share feedback and insights with Product teams based on client implementation outcomes. Ensure a smooth transition of clients to the Customer Success team after implementation. Bachelor’s degree in Business, Supply Chain, Information Systems, or related field (or equivalent experience). Proven experience in software implementation, consulting, or business analysis. A data‑driven approach to building, tracking, and optimizing performance metrics. High integrity and enthusiasm for contributing to a company’s long‑term success. Familiarity with SaaS platforms, enterprise software, or logistics/transportation systems preferred. Enjoy working remotely with the added perk of a home office reimbursement A robust healthcare package that includes medical, dental & vision advantages, short‑term and long‑term disability, AD&D; coverage, and flexible/health savings accounts Subsidized internet, cell phone, fitness, and educational reimbursements Virtual team‑building events where fun and connection take center stage Shipwell is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and believe that experience comes in different forms. Diversity in our team makes for better problem‑solving, more creative thinking, and ultimately, a better product and company culture. com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.

📌 Remote Implementation Consultant Automations (Canada)
🏢 Georgian
📍 Canada