29 Oct
|
SITA Group
|
Canada
SITA is seeking a Global Service Desk Manager to lead a globally integrated desk, shaping incident processes, performance metrics and customer outcomes. You will drive transformation across ServiceNow, CMDB maturity, automation and data-driven governance while coordinating across regions, shifts and suppliers. You will guide 24/7 coverage, escalation triggers, and on-call readiness, ensuring high reliability and proactive improvement across the service landscape.
#J-18808-Ljbffr
📌 Global Service Desk Leader — Remote (Canada)
🏢 SITA Group
📍 Canada