Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. The Customer Service Representative occupies a critical project coordination role within the Wexxar Packaging Sales Team by being responsible for preparing quotes and orders and responding to various inquiries both internally and externally. This is a fully onsite, in office position. Provide top level customer service to customers, channel partner distributors, outside sales team and internal departments; Establish and maintain positive and productive working relationships through telephone conversations, email communications and face to face meetings. Act as the critical project coordinator both internally and externally for gathering and communicating data/information and following up on needed information. Analyze data to effectively and accurately prepare quotes, process orders, and answer inquiries. Document and proactively anticipate and plan for potential bottlenecks or problem areas during quote/order process. Support the Outside Sales Team in assigned territories by providing administration in an productive and timely manner. Prepare and maintain various reports using advanced excel and ERP skills, detailing project plans/progress.



Follow up with customers/distributor/agents for corrugate samples and payments/deposits and other needed information. Total compensation includes your salary, a comprehensive medical/dental program, as well as a generous paid time off program, and a retirement savings plan with a company match (starting day one). And because we understand the importance of feeling protected, you are eligible for the medical/dental program after three months of employment Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges. College diploma or University degree in Business, engineering or technology ~2 -5 years’ work experience in customer service, sales and/ or coordinating projects; ~ Experience in the packaging machinery industry, corrugated industry, or manufacturing processes are considered strong assets for this role; ~ Sound knowledge of Microsoft Office (Word, Excel, Outlook), including ability to run and analyze reports while using various excel tools; ~ 5,000 list of the fastest growing private companies in the U.
You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day. #

📌 Client Service Representative (Canada)
🏢 Pro Mach
📍 Canada