Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Role & Profile: B2B Sales Customer Expert II Advertised as : Digital Account Strategist or B2B Account Manager

Location:
Toronto Office (Eglinton East or The Well, DT Toronto)
- Hybrid Reports to: B2B Sales Supervisor Contract: Regular, Full time Travel

Requirements:
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization,combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Flexible
- We believe in results We are seeking a highly motivated and detail-oriented B2B Sales Customer Expert II to manage and optimize client accounts in Google Local Services Ads (LSA) campaign. This role involves managing day-to-day client relationships, ensuring campaign performance, and driving measurable business revenue through continuous account optimization. Annual Base Salary starting at $51,000 with earning bonus potential up from 5-30% based on maximizing bonus and in-year increments.



Serve as the primary point of contact for a dedicated portfolio of LSA clients. Analyze account performance data, identify trends, and develop actionable strategies to improve key metrics such as lead volume, lead quality, and budget utilization. Conduct regular account audits and performance reviews to ensure all accounts are operating at their full potential. Proactively identify and address potential issues that could impact account performance, such as budget constraints, ad rank drops, or negative feedback. Collaborate with mostly direct and some agency clients to gain insights into challenges and improve Local Service Ads accounts through effective client needs assessment. Arrange meetings with clients via calls, video calls, and emails to obtain information regarding customer businesses and past advertising goals, fostering market intelligence. Prioritize accounts by revenue and verticals to pinpoint the largest contributors to KPI Target Attainment. Continuously enhance Local Service Ads knowledge through available resources. Properly prepare businesses and set expectations regarding the onboarding and optimizing existing accounts. Minimum 1-3 years experience in a sales driven environment. Meticulous in setting day to day responsibilities to schedule meetings for achieving the daily outreach. Outstanding skills of doing outbound calls and account management. Highly disciplined, with excellent time management & organizational skills. Ability to strategically assess and solve client needs via consultative sales techniques. Storytelling capabilities which assist with client engagement towards the marketing strategy and Google Local Service Ads product offerings. Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth t #

📌 Sales Account Manager (Canada)
🏢 Canada
📍 Canada