Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a energetic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. The Accounting Business Unit at Fullsteam supports the financial health and growth of the company and its subsidiaries through accurate, efficient billing, accounts receivable, and collections processes. As Fullsteam expands through acquisitions, the Accounting Shared Services team plays a key role in standardizing workflows, integrating systems, and maintaining revenue integrity. The Billing Specialist supports multiple Business Units (BUs) by managing billing transactions, resolving account discrepancies, and maintaining accurate customer records. This role requires strong analytical skills, attention to detail, and a customer-focused approach to ensure timely billing and efficient financial operations. Note: This is a remote role with occasional required attendance at our Markham office, including regular monthly and quarterly team meetings. New hires must attend onboarding in person at our Markham office during their initial onboarding period. Process recurring, one-time, and usage-based billing, including importing billing files. Manage billing adjustments, refunds, account credits, tax exemptions, and payment applications. Resolve billing and payment processing issues, including Paystand-related issues. Monitor billing transactions and investigate discrepancies or irregularities. Account ReconciliationReconcile billing records, customer accounts, payment transactions, and financial statements. Reconcile payments against Business Unit records and AR aging to ensure accurate dunning notices. Collaborate with Finance and Accounting teams to support accurate financial reporting. Customer Support and CollaborationRespond to customer inquiries regarding invoices, payments, credit card applications, disputes, and account adjustments. Partner with Corporate, Business Unit management, Sales, Customer Service, Support, Revenue, and Operations teams to resolve billing issues and implement requested changes. Maintain professional, timely communication to support positive customer relationships. Process Improvement and ComplianceIdentify opportunities to improve billing workflows, efficiency, and automation. Document procedures and maintain consistent processes across multiple Business Units. Follow applicable billing, payment security, data privacy, and regulatory requirements. Skills and CompetenciesStrong understanding of SaaS billing models, payment processing, accounts receivable, general ledger concepts, and account reconciliation. Experience using ERP and billing platforms, particularly NetSuite and Zuora SuiteBilling. Strong analytical, problem-solving, and reconciliation skills, including the ability to investigate discrepancies and identify root causes. High attention to detail and the ability to manage competing priorities and deadlines across multiple Business Units. Proficiency in Microsoft Excel and the ability to analyze billing and payment data. Strong written and verbal communication skills and a customer-first mindset. Ability to work independently and collaboratively in a fast-paced, acquisition-driven environment. Commitment to accurate financial reporting, process documentation, and continuous improvement.

Qualifications:
Proven experience in billing, accounts receivable, or a related financial role. SaaS billing experience required. Proficiency in Microsoft Excel, NetSuite, and Zuora SuiteBilling. Experience with FloQast and CRM platforms such as Salesforce is an asset. Knowledge of billing-related regulatory and compliance requirements is an asset. Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred. Medical Extended Health and LTD plan Dental Health Spending Account Flexible paid time offThis posting is for an existing vacancy and will remain open until filled. Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

📌 Billing Clerk (Canada)
🏢 IQware
📍 Canada