Location:
Remote (This role is currently designated as remote. The Company reserves the right to modify this arrangement including requiring hybrid, or full-time in-office attendance at a future date.) Position Type: Permanent, Full-Time Vacancy Status: This Posting is in Replacement of Existing Vacancies Compassion
- we meet people where they are, ready to help Group Benefits Plan for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement. Retirement Savings Plan (RRSP/DPSP). The Admissions Coordinator brings tried and tested industry best practices in the healthcare call centre environment to the team through previous experience. They bring a wealth of experience in the private healthcare or related space in Canada as an individual contributor. The Admissions Coordinator is relied upon for successfully engaging in current processes around admission, payment, communication and telephone scripting, and acting as a consultative expert to potential clients. The primary purpose of the Admissions Coordinator is to increase conversion rates and census across the CATC Inpatient and Virtual Outpatient network by closing new business through phone, web and email lead conversion. Bachelor's Degree or a combination of education and experience in a related field. Familiarity with, or experience in the healthcare sector and specific experience managing cases in the private healthcare sector and addictions and mental health in particular Proven track record of successfully placing interested Canadians into support networks throughout the Canadian healthcare system. Experience with Salesforce (or another CRM) preferred. Proficient in MS Office products (Excel, Word, MS Outlook, PowerPoint). Excellent communication, people management skills and a self-directed creative team player Proven ability to identify and develop key customer relationships with a proven track record of building and maintaining strong client relationships. Self-motivated, with a drive for over-performance and a strong desire to help people in crisis. Previous experience in case management/system navigation or with vulnerable populations with addiction and mental health is considered an asset. Ability to build pipeline and achieve acquisition/revenue targets. Experience (professional or otherwise) in the field of addiction/mental health Some local and regional travel as required Answer inbound calls on the queue and respond to web leads driven by digital marketing campaigns Utilize Salesforce at a high level to manage lead pipeline and help drive conversion Maintain clear line of site on census and help bolster conversion efforts for both inpatient and VIOP programs and facilities. Provide industry insight and learnings by providing feedback in team meetings and morning huddles Demonstrate strong collaboration skills by liaising with medical teams, clinical teams, business development, and others as necessary. Demonstrate superior customer service skills and make recommendations around the handling of patient and family escalations. Preparing reports, data management including data entry as required. Is flexible to the changing demands of the business unit, including changes in process or the addition of duties. Staff will work a variety of shifts including weekdays, evenings, weekends, holidays and overtime. This role is remote, with the exception of facility tours early in the contract Home office required with privacy and high-speed internet access Founded in 1995, Canadian Addiction Treatment Centres (CATC) operates three inpatient addiction treatment centres, a national network of more than 70 outpatient substance use disorder treatment clinics and specialty pharmacies in Canada. We are committed to improving the lives of individuals affected by addiction through a multidisciplinary, evidence-based approach that prioritizes quality care and an exceptional patient experience. Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs. Our CARE teams provide rapid access to a team of medical professionals, pharmacy services and wrap-around supports to engage patients through stabilization and treatment plans that enable patient success in achieving care goals. Care is focused on building a solid foundation for long-term recovery through accredited, evidence-based programming. Our secure virtual counselling services make care more accessible through flexible, remote connections with qualified professionals. Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with

📌 Admissions Coordinator (Canada)
🏢 Canadian Addiction Treatment Centres
📍 Canada