Support Agnico Eagle users with Microsoft technologies and Level 1 and 2 desktop assistance from the Timmins Regional office. Work Monday to Friday, 40 hours weekly. Reporting to the Manager IT Ontario Operations, the Help Desk Analyst supports a geographically distributed end-user workplace. The position combines business-as-usual and project activities, working with internal IT teams and third-party vendors. Resolution may use remote diagnostic tools or hands-on desktop support.

Key Responsibilities
Process Ontario help desk requests by email, phone, and walk-ins Provide Level 1 and 2 technical support Assign Tier 2 requests and follow up on SLA targets Participate in regional on-call emergency support Maintain technical documentation and customer knowledge bases

Requirements:
College diploma or bachelor’s degree in a related field Currently pursuing a relevant computer science or systems degree Equivalent relevant work experience may be considered Beginner to intermediate Microsoft Windows and hardware knowledge Excellent Microsoft Office Suite working knowledge Apply your desktop support, Microsoft, documentation, and customer service skills with Agnico Eagle in Timmins. #J-18808-Ljbffr

📌 Help Desk Technician with remote support (Canada)
🏢 Agnico-Eagle Mines
📍 Canada