Lead production incident management at CIBC through triage, root-cause analysis, and resolution in a hybrid arrangement with one to three onsite days weekly. Protect client experience by coordinating responses across critical business and technology partners.As Senior Manager, Incident Management, you will manage production issues end to end within Operational Excellence. You will assess complex issues, analyze data, and develop remediation strategies while working with Product, Compliance, Legal, Technology, and Data Analytics. The work supports regulated operations and informed leadership decisions.Key Responsibilities:
Lead identification, triage, escalation, resolution,



and follow-upCoordinate urgent responses across cross-functional partnersDevelop client remediation strategies aligned with standardsReport trends, root causes, and remediation outcomesOversee testing, validation, audits, and recordsRequirements:
Experience in incident management, product management, and client remediationExperience managing complex issues through resolutionProcess improvement and change management experienceStrong judgment in highly regulated environmentsExperience coaching employees and developing team goalsApply incident leadership, data analysis, and client remediation expertise to strengthen CIBC operations and protect client outcomes.
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📌 Senior Manager Production Incident Management (Winnipeg)
🏢 CIBC
📍 Winnipeg