SERVICE DISPATCHER
- MONCTON Are you a seasoned administrative professional with strong communication and organizational skills interested in building a career with a growing organization? If so, Prime Material Handling Equipment Limited would love to hear from you We are the largest company in Atlantic Canada dedicated exclusively to material handling equipment; we have been providing our customers with high quality equipment, rentals, parts and service since 1993. With branches located in Nova Scotia and Recent Brunswick, we are looking for a Service Dispatcher in our Moncton Branch to join our growing team. As a Service Dispatcher You Will
• Receive calls from customers and assess the type of service mechanical/maintenance work needed
• Schedule and coordinate all service calls as calls are received
• Dispatch field and remote technicians to specific jobs based on the technician's area of expertise on the equipment present at customer sites
• Maintain on-call schedule for all Field and Remote Technicians
• Assess troubleshooting requests addressed by technicians and transfer them to the Technical Communicator for a resolution
• Keep track of the technician workloads to ensure that work is allocated effectively and efficiently amongst technicians
• Utilize technician time efficiently by minimizing lost time between, before and after jobs and minimize travel cost




• Schedule PM's (including TM & R and Rental units) that are under contract to Prime, so they are completed on time and any follow-up work is completed as requested by the customer
• Work closely with Parts personnel to ensure the Service Technicians are receiving replacement parts within a time frame that exceeds customer needs
• Update and maintain preventive maintenance list
• Maintain service invoice log Skill Requirements
• Strong organizational skills with the ability to multi-task
• Strong computer skills related to dispatching.
• Good interpersonal skills to interact with internal and external customers
• Strong ability to effectively utilize time by effectively scheduling to minimize lost time and travel costs
• Attention to detail and problem solving
• Ability to brainstorm techniques to create a variety of choices to solve issues on hand
• Provide a current and suitable driver's abstract
• Provide a current and suitable driver's license
• High School Diploma
• 2-5 years related experience in service dispatching Prime Material Handling Equipment Limited offers a competitive salary, medical & dental plan, RSP and other benefits in a family-oriented, safe, and respectful work environment that continually encourages its greatest assets to learn and develop Please forward your resume to the following email No phone calls

📌 Service Dispatcher (Moncton)
🏢 Prime Material Handling Equipment
📍 Moncton