Client Relationship ManagerLocation: Canada Work Arrangement: Remote

Job Type
Full time / Part-Time Experience Level: Entry-Level / Junior / Mid-Level Job OverviewWe are seeking a client-focused and results-driven Client Relationship Manager to build and maintain strong relationships with clients, support client satisfaction, and identify opportunities to improve long-term business partnerships. The successful candidate will serve as a primary point of contact for clients, understand their needs, coordinate internal support, and help ensure a positive client experience. This role is ideal for individuals with strong communication, organization, and problem-solving skills who enjoy working with clients and supporting business growth.

Key Responsibilities
• Build and maintain positive, long-term relationships with existing clients.
• Serve as a primary point of contact for client inquiries, requests, and concerns.
• Understand client needs and provide appropriate information, solutions, and support.
• Follow up with clients to ensure satisfaction and address outstanding issues.
• Coordinate with internal departments to ensure timely delivery of products or services.
• Maintain accurate client records, contact information, and communication history.
• Identify opportunities to strengthen client engagement and improve retention.
• Prepare client reports, account updates, and relationship management summaries.
• Assist with client onboarding and explain relevant company processes and services.
• Monitor client feedback and recommend improvements to service quality.
• Support account management activities and identify potential business opportunities.
• Handle client concerns professionally and escalate complex issues when necessary. Qualifications
• A diploma or bachelor's degree in Business Administration, Marketing, Communications, or a related field is preferred.
• Previous experience in client relationship management, account management, customer service, or sales is an asset.
• Strong written and verbal communication skills.
• Excellent interpersonal and relationship-building abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Good problem-solving, negotiation, and conflict-resolution skills.
• Proficiency in Microsoft Office, Google Workspace, and customer relationship management (CRM) software.
• Ability to work independently and collaboratively in a remote environment.
• A professional attitude and commitment to client satisfaction.

📌 Client Relationship Manager (Montreal)
🏢 JM Web Tech
📍 Montreal