Job Title : Network Administrator

Location:
Calgary, AB Work Arrangement: Onsite Job Summary We are seeking an experienced Network Administrator to manage, maintain, monitor, and troubleshoot enterprise network infrastructure. The ideal candidate will have strong hands-on expertise in network administration, routing, switching, network security, incident management, and performance monitoring, along with experience tracking Key Risk Indicators (KRIs) to identify, assess, and mitigate network-related operational risks. The candidate will help ensure network availability, security, reliability, and compliance with enterprise IT policies and service-level requirements.

Key Responsibilities
• Install, configure, administer, maintain, and troubleshoot enterprise LAN, WAN, WLAN, VPN, routers, switches, firewalls, and related network infrastructure.
• Monitor network availability, performance, capacity, and security to ensure secure and reliable operations.
• Investigate network incidents, perform root cause analysis, and implement corrective and preventive actions.
• Identify network vulnerabilities, recurring issues, operational risks, and potential service disruptions.
• Define, track, monitor, and report Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) related to network operations.
• Monitor network risk metrics, including unplanned downtime, security incidents, recurring outages, capacity utilization, SLA breaches, and overdue vulnerability remediation.
• Establish risk thresholds, analyze trends, escalate risk exposures, and track remediation activities.
• Implement network security controls, access management policies, patching, and configuration management practices.
• Maintain accurate network documentation, topology diagrams, configuration records, asset inventories, and operational procedures.
• Collaborate with infrastructure, cybersecurity, service desk, and application teams to resolve network issues and minimize service interruptions.
• Support incident, problem, change, disaster recovery, and business continuity management processes.
• Prepare periodic reports on network performance, risk exposure, incident trends, SLA compliance, and remediation status.
• Support infrastructure audits, compliance reviews, and risk management activities as required. Required Technical Skills
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, subnetting, routing, switching, and network protocols.
• Hands-on experience administering and troubleshooting enterprise routers, switches, firewalls, wireless networks, and VPN technologies.
• Experience with network monitoring, performance analysis, fault detection, and troubleshooting tools.
• Understanding of network security, access controls, vulnerability management, patching, and configuration management.
• Experience with IT incident, problem, and change management processes.
• Practical knowledge of Key Risk Indicators (KRIs), Key Performance Indicators (KPIs), risk thresholds, risk assessments, and risk reporting.
• Ability to analyze operational data, identify risk trends, investigate recurring incidents, and recommend mitigation strategies.
• Strong analytical, troubleshooting, documentation, communication, and stakeholder coordination skills. Key Risk Indicator (KRI) Experience The candidate should be familiar with tracking and reporting network-related risks, including:
• Network Availability: Unplanned downtime, outages, and availability trends.
• Security Risks: Network security incidents, critical vulnerabilities, and overdue remediation.
• Incident Management: Recurring incidents, severity trends, and resolution delays.
• Service-Level Compliance: SLA breaches and incident response or resolution performance.
• Capacity and Performance: Bandwidth utilization, capacity thresholds, and network degradation.
• Configuration Compliance: Unauthorized changes, policy violations, and configuration deviations.
• Resilience and Recovery: Backup gaps, disaster recovery readiness, and network redundancy risks. Preferred Qualifications
• Degree or diploma in Computer Science, Information Technology, Networking, or a related discipline.
• Industry certifications such as CCNA, CCNP, CompTIA Network+, or equivalent.
• ITIL knowledge or experience in enterprise IT operations.
• Familiarity with IT risk management, audit, regulatory compliance, and infrastructure governance. Ideal Candidate Profile A hands-on Network Administrator with strong enterprise networking and troubleshooting capabilities who can maintain reliable network operations while proactively identifying, monitoring, and mitigating infrastructure risks. The ideal candidate combines technical networking expertise with the ability to analyze KRIs, report risk trends, and coordinate remediation across IT teams.

📌 Network Administrator: Calgary, AB
🏢 AceStack
📍 Calgary