Desktop Support Engineer / EUC Engineer L1 – Dispatch

Location:
Rimouski, Quebec, Canada Workplace Type: Onsite Employment Type: Freelance / Independent Contractor Work Arrangement: Dispatch-Based / On-Demand Experience Level: L1 Desktop Support / EUC Support About Sharp Brains: Sharp Brains is a UK-headquartered global IT services company providing onsite IT support, network infrastructure, data center services, and technical field engineering solutions worldwide. Job Overview: We are currently seeking a Desktop Support Engineer / End User Computing (EUC) Engineer L1 for an onsite, dispatch-based opportunity in Rimouski, Quebec, Canada. The ideal candidate will have hands-on experience in desktop support, hardware and software troubleshooting, end-user computing, and basic IT infrastructure support. This is a freelance/independent contractor opportunity, where assignments are scheduled according to client requirements. Please Note: This is not a guaranteed full-time position. The number of assignments and

working hours
will depend on client needs.

Key Responsibilities
• Provide onsite L1 desktop and end-user IT support.
• Troubleshoot desktops, laptops, printers, and peripherals.




• Support Windows 10/11, Microsoft 365, and basic Active Directory tasks.
• Resolve basic LAN, Wi-Fi, and connectivity issues.
• Perform hardware installations, replacements, and device deployments.
• Handle IT support tickets and coordinate with remote technical teams.
• Perform Smart Hands and basic IMAC activities.

Requirements:
• Experience in Desktop Support, EUC, IT Support, or Field Services.
• Knowledge of Windows, Microsoft 365, and hardware troubleshooting.
• Basic understanding of networking and Active Directory.
• Robust troubleshooting and communication skills.
• Ability to travel to onsite client locations in Rimouski, QC.
• Legal authorization to work in Canada.
• French communication skills preferred.

How to Apply
Interested candidates can apply through LinkedIn or share their updated resume, current location, contact details, and availability for onsite assignments. Please confirm your willingness to work on a freelance, dispatch-based. Shortlisted candidates will be contacted for an internal screening interview.

📌 Desktop Support Engineer (Rimouski)
🏢 Sharp Brains
📍 Rimouski